STEVEN SIMMONS
Ellesmere Port,Cheshire
Summary
Experienced Operations Supervisor with knack for streamlining processes and boosting team productivity. Known for implementing strategic improvements that enhance workflow and reduce downtime. Proven ability to lead teams to achieve operational goals with focus on quality and efficiency.
Overview
6
6
years of post-secondary education
13
13
years of professional experience
Work history
Operations supervisor
Arriva North West
Birkenhead, Wirral
2022.02 - Current
- Implemented safety protocols for a safer work environment.
- Delegated duties effectively to optimise workforce capabilities.
- Handled customer queries, enhancing client satisfaction levels.
- Improved service delivery with proactive problem-solving techniques.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Bus driver
Arriva North West
Birkenhead, Wirral
2015.03 - 2022.02
- Promoted good behaviour amongst passengers with clear communication of rules.
- Followed company policies strictly, upholding professional standards at all times.
- Ensured passenger safety by adhering to all traffic regulations.
- Reported any mechanical problems promptly for early resolution.
- Checked validity of passenger tickets or passes to prevent fraud.
- Operated ticket machines correctly, guaranteeing accurate fare collection.
- Used defensive driving techniques for minimising potential accidents.
- Assisted elderly or disabled passengers, promoting inclusivity and respect.
- Managed difficult situations calmly, creating a peaceful environment onboard.
- Navigated different routes efficiently to reach destinations on time.
- Reported any malfunctions promptly to keep bus running smoothly.
Coach driver
Cavers Coaches
Ellesmere Port, Cheshire
2013.03 - 2015.03
- Delivered passengers to their destinations on time by following strict schedules.
- Provided information about routes to passengers, improving their travel experience.
- Managed unruly behaviour amongst passengers; upheld a peaceful atmosphere in the coach.
- Utilised GPS systems effectively to navigate unfamiliar routes and ensure accurate journey times.
- Facilitated smooth boarding and deboarding processes; improved passenger flow efficiency.
- Administered first aid during emergencies; ensured immediate care before medical aid arrived.
- Safeguarded luggage during transit, reducing incidents of lost items.
- Kept up-to-date knowledge of road conditions for safer driving practices.
- Enhanced passenger safety by adhering to traffic rules and regulations.
- Maintained vehicle cleanliness for enhanced passenger experience.
- Checked vehicle conditions regularly to prevent breakdowns on the road.
- Improved customer satisfaction with professional interaction and assistance.
Education
GCSEs - Maths ,English , Social Skill . Religion
Brumby Comprehensive
Scunthorpe, North Lincolnshire 1980.09 - 1986.09
Skills
- Time management
- Safety compliance
- Customer relations
- Conflict management
- Continuous improvement
- Staff leadership
- Staff supervision
- Warehouse operations
- First aid at Work
Timeline
Operations supervisor
Arriva North West
2022.02 - Current
Bus driver
Arriva North West
2015.03 - 2022.02
Coach driver
Cavers Coaches
2013.03 - 2015.03
GCSEs - Maths ,English , Social Skill . Religion
Brumby Comprehensive
1980.09 - 1986.09