Steven Scott

Managing a team across Brighton, Madrid & Kuala Lumper who are managing our 3rd Party partners, ensuring our merchant base continue to transact driving increased revenue for the business in multiple markets globally.

• Boosted department efficiency by streamlining operational processes.
• Coordinated cross-departmental collaboration for improved workflow.
• Streamlined communication channels, enhanced internal information flow.
• Piloted change management initiatives successfully improving organisational adaptability.
• Supervised project timelines for timely completion.
• Cultivated strong relationships with external partner clients.
• Coordinated hiring, recruitment and training strategies to build a successful team.

Managing a team of outsourced program administrators across EMEA who in turn manage the corporate accounts for some of our largest regional and global companies.

• Global Lead for key accounts such as Microsoft, Cap Gemini and ITW.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Fostered a high-performing environment to drive productivity and quality.
• Conducted regular performance reviews to identify areas of improvement for each team member.
• Encouraged open communication, fostering a positive work culture.
• Increased team cohesion by implementing regular feedback sessions.
• Led project coordination, resulting in timely delivery.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.

Managing a portfolio of UK Based B2B Merchants covering industries such as Construction, Pharmaceuticals, Dental & IT.

• Managed client relationships to build long-term partnerships.
• Identified sales opportunities through deep understanding of client needs.
• Leading contract negotiations resulting in securing long-term DBV growth.
• Kept up-to-date with product knowledge to provide accurate information to clients.
• Prepared detailed reports to support decision-making processes.
• Travelled extensively for face-to-face interactions and relationship-building with clients.
• Implemented strategies for better client retention rates.