STEVEN RAMSEY
Horsham,West Sussex
Summary
Operations, Leadership and Project Delivery professional with 15+ years’ experience across aviation, emergency services, and engineering logistics. Proven ability to lead teams in high-pressure, safety-critical environments while delivering operational targets, driving performance, and improving standards. Recognised for building capable, motivated teams through hands-on leadership, coaching, and clear direction. Strong track record of delivering complex projects and operational improvements—most recently leading a 1,300+ device EFB iPad refresh programme at Gatwick, completed ahead of schedule with minimal disruption. Combines leadership, stakeholder management, and delivery focus to improve performance, reliability, and team effectiveness.
Overview
16
16
years of professional experience
Work history
EFB Analyst
easyJet Flight Operations, Gatwick
2025.12 - 2026.04
- Lead EFB device management and operational support across flight operations
- Project managed the LGW iPad Refresh Programme, coordinating rollout of 1,300+ devices
- Delivered the project ahead of schedule, ensuring minimal disruption to operations and crew
- Act as key liaison between flight operations, IT, and engineering teams
- Drive improvements in device reliability, tracking, and operational readiness
- Support and guide colleagues on EFB processes and best practice
Support Co-ordinator
easyJet Flight Operations, Gatwick
2025.03 - 2025.12
- Supported day-to-day flight operations in a safety-critical environment
- Coordinated with pilots, dispatch, and ground teams
- Provided real-time problem solving under pressure
Operations Manager
Morgans Airport Services, Gatwick
2024.05 - 2025.03
- Led daily operations for a 1500+ equipment engineering business
- Managed and developed team performance and output
- Set targets and improved operational efficiency through process improvements
- Built a strong, performance-driven team culture
Airport Security Officer
Gatwick Airport Ltd
2023.02 - 2024.05
- Maintained aviation security compliance and operational safety
Watch Manager
East Sussex Fire & Rescue Service
2021.07 - 2023.02
- Led multi-agency emergency response teams
- Managed performance, safety, and team development
- Delivered training and operational improvements
Crew Manager Instructor
ESFRS Training Centre
2016.07 - 2021.01
- Delivered accredited training and coached personnel performance
Crew Manager
East Sussex Fire & Rescue Service
2014.04 - 2016.07
- Led team performance, training, and operations
Firefighter
East Sussex Fire & Rescue Service
2009.12 - 2014.06
- Responded to incidents and maintained operational readiness
Skills
- Leadership & Team Development
- Operations & Project Delivery
- Coaching, Mentoring & Performance Management
- Stakeholder & Cross-Functional Collaboration
- Safety & Compliance (IOSH Qualified)
- Crisis & Incident Leadership
- Process Improvement & Efficiency
- Engineering & Asset Management
- Training Design & Delivery
- Target Delivery & Performance Optimisation
KEY ACHIEVEMENTS
Delivered a 1,300+ device EFB iPad refresh ahead of schedule at Gatwick, improving operational readiness, Built and led high-performing teams across emergency services and airport operations, Consistently delivered against targets in high-pressure, safety-critical environments
Timeline
EFB Analyst
easyJet Flight Operations, Gatwick
2025.12 - 2026.04
Support Co-ordinator
easyJet Flight Operations, Gatwick
2025.03 - 2025.12
Operations Manager
Morgans Airport Services, Gatwick
2024.05 - 2025.03
Airport Security Officer
Gatwick Airport Ltd
2023.02 - 2024.05
Watch Manager
East Sussex Fire & Rescue Service
2021.07 - 2023.02
Crew Manager Instructor
ESFRS Training Centre
2016.07 - 2021.01
Crew Manager
East Sussex Fire & Rescue Service
2014.04 - 2016.07
Firefighter
East Sussex Fire & Rescue Service
2009.12 - 2014.06