Steven Muanza
london,Barnet
Summary
Experienced Assistant Manager with a proven track record in sales monitoring, staff supervision, and operational support. Successfully managed weekly sales up to £150k and achieved notable results such as a 97% store audit score and top rankings in secret shopper evaluations. Demonstrated expertise in recruiting, training, and employee scheduling, contributing to reduced staff turnover and improved team performance. Adept at facility management, cost control, and maintaining high standards of customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant manager
Giggling Squid
London, Barnet
05.2024 - 11.2025
- Weekly sales £28k–£35k.
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
- Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
- Analysed customer feedback to improve product quality and customer satisfaction through daily customer NPS scores.
- managed customer booking through Res
Unit manager
Black bear burger
London, Greater London
04.2023 - 03.2024
- Weekly sales: £25k - £29k.
- Daily management of the kitchen unit.
- Recruiting chefs and crew members (job today).
- Tracked KPIs, forecasting, labour costs, and GP.
- Trained team on health and safety within the unit to align with food alert.
Assistant Manager
Five Guys
London
05.2015 - 04.2023
- Weekly sales £80k–£150k.
- Oversaw daily operations of the store, including inventory and supply restocking, cash handling, and assisting customers.
- Trained and assisted in the disciplinary process with the General Manager.
- Staff rota team of 50 crew (Mapal/Fourth Hospitality).
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Carefully managed and recorded cash and credit transactions, and completed weekly and monthly store finance audits (Aloha/NCR).
- Interviewed and hired staff, fitting job and team requirements.
- Achieved 97% store audit by Navitas in the first quarter of the year 2023.
- Proud to achieve good results on secret shoppers weekly, finishing top two in the central London district, with an average of 96% for the quarter.
- Breaking daily store record sales, Oxford Circus Christmas period, £35K.
- Helping other stores around the country to achieve business needs.
- Successfully trained new staff for new store openings (Swansea, Watford, Wood Green, Chelmsford, Braintree, Oxford).
Education
GCSEs -
Greig City Academy
LondonSkills
- Sales monitoring
- Outstanding customer service
- Staff supervision
- Operational support
- Facility management
- Contract management
- Recruiting and interviewing
- Employee scheduling
- Staff Management
- Training
- Cost Control
Accomplishments
- Achieved 97% store audit by Navitas 1st quarter of year 2023.
- Proud to achieve Great results on secret shoppers weekly finishing top 2 in the central London district with an average of 96% for the quarter.
- Breaking daily store record sales Oxford Circus Christmas period £35K.
- Helping other stores around the country 27 the locations to achieve business needs.
Certification
- Highfield Level 2 Award in the Principles of Fire Safety (RQF)
- Emergency First Aid at work, Food Alert
- BIIAB Level 2 Award for Personal Licence, BIIAB
Languages
English
Fluent
French
Upper intermediate
Timeline
Assistant manager
Giggling Squid
05.2024 - 11.2025
Unit manager
Black bear burger
04.2023 - 03.2024
Assistant Manager
Five Guys
05.2015 - 04.2023
GCSEs -
Greig City Academy
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