Steven Moli
Barking
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Confident in successfully increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Responsible individual, passionate about delivering outstanding quality and service and proactive as well as excited to partner with like-minded individuals to achieve goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Travelodge
London
01.2024 - 09.2025
Primark
Jonathan Davis
London
01.2025 - 04.2025
- worked as a team member er
Wetherspoons
Tanya Umbongo
Northampton
09.2024 - 12.2024
Employee
Cineworld
Ilford
05.2021 - 04.2024
- During my time as a Cinema Employee at Cineworld, I took on a variety of roles that helped me grow both professionally and personally.
- My main responsibility was providing excellent customer service, where I was often the first point of contact for guests.
- I helped with ticket sales, provided information about movie showtimes, and addressed any customer inquiries or concerns, ensuring they had a smooth and enjoyable experience.
- I also worked at the concession stand, preparing and serving snacks, drinks, and merchandise.
- This role required me to stay organized and work efficiently, especially during busy times, while ensuring the highest standards of cleanliness and presentation.
- I was responsible for maintaining the cinema’s cleanliness, making sure the theaters and public areas were always tidy and comfortable for customers.
- This taught me the importance of attention to detail and how much small touches can enhance the overall customer experience.
- In addition to these roles, I supported the cinema's daily operations, helping with booking systems and ensuring everything ran smoothly.
- Working closely with my team was essential, and I learned how to collaborate effectively in a fast-paced environment.
- Throughout my time at Cineworld, I was able to achieve several milestones.
- I received positive feedback from customers for my friendly and helpful service, and I was often trusted with additional responsibilities, like training new staff and stepping up when needed.
- These experiences helped me build strong teamwork, communication, and problem-solving skills that I carry with me today.
Assistant Event Manager
Dilon Beqa
Barking
02.2022 - 03.2022
- Evaluated the feasibility plan, tools, budget and risk, making any required contingency adjustments.
- Produced a detailed plan for the event using planning tools, detailed budget and consideration of risk assessment and contingency planning.
- Gained many skills required to become an effective event organizer.
- Having the responsibility in ensuring that the event goes smoothly and that everyone involved in the event does their job according to plan.
- Make sure that every last element is in place and that everything happens as it should do on the day to ensure its success- on time and on budget.
Summer Programme Assistant
NCS Summer Programme
Croydon
06.2021 - 09.2021
- Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
- Exceeded goals through effective prioritization and consistent work ethic.
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
- Organized files to support efficiency and traceability.
- Identified issues, analyzed information and provided solutions to problems.
- The NCS Summer Programme has helped develop my social, time management and decision-making skills in which I am confident can be put to use towards this job.
Education
GCSE -
St. Mary’s Catholic High School
Croydon, CRY12.2021
Diploma of Higher Education -
Barking And Dagenham College
Romford, HAVSkills
- Communication Skills
- Google Workspace
- Marketing
- Sociable
- Confident
- Time Management
- Interpersonal Skills
- Organizational Skills
- Problem Solving
- Managed events start to finish
- Monitoring And Evaluating Skills
- Workflow Management
- Selling event products and services
Certification
GCSE Certified
Hobbies and Interests
- Art
- Writing
- Reading (Including novels and non-fiction books)
- Sports (Outgoing and good team player)
- Film
- Music (Including playing instruments)
References
- Dilon Beqa, @dilon.beqa@bdc.ac.uk
- D.Delaney
Languages
- English, Fluent
- French, Fluent
Languages
English
Proficient
C2
Spanish
Beginner
A1
French
Intermediate
B1
Persian
Elementary
A2
Timeline
Primark
Jonathan Davis
01.2025 - 04.2025
Wetherspoons
Tanya Umbongo
09.2024 - 12.2024
Front Desk Receptionist
Travelodge
01.2024 - 09.2025
Assistant Event Manager
Dilon Beqa
02.2022 - 03.2022
Summer Programme Assistant
NCS Summer Programme
06.2021 - 09.2021
Employee
Cineworld
05.2021 - 04.2024
GCSE -
St. Mary’s Catholic High School
Diploma of Higher Education -
Barking And Dagenham College