Summary
Overview
Work history
Education
Skills
Accomplishments
Personal Information
Custom
Timeline
Steven McIndoe

Steven McIndoe

Kilmarnock

Summary

Enthusiastic Sports Coach educated to a degree level, helping students achieve their full potential through engaging, effective maximum potential achieving coaching. Using dedication and passion to get the best out of the athletes in my care. BSc honours and higher national diploma-qualified Sports Coach with extensive experience delivering coaching to a variety of groups. Ensuring engaging, motivational delivery to aid development and maximise student potential. Part-time Bartender with extensive knowledge of spirits and intuitive ability to engage customers one-on-one. Friendly, open, and committed to building a customer base by providing a positive service experience. Skilled in mixology and creating signature drinks. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Driven professional with previous experience in sales, customer service and retail. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Bartender/front of house

LA dragon
Kilmarnock
03.2023 - Current
  • During my studies I have found a passion for working in the hospitality sector part time, allowing me to achieve my studies as well as further increasing my experience in hospitality with this specific position developing my quality of work to a higher standard
  • My duties include:
  • Bar set up/ clean down
  • Stock replenishment
  • Table set up/ service preparation
  • Attentive customer service
  • Taking of customer orders
  • Drink preparation/service
  • Extensive cocktail recipe knowledge
  • Cocktail service
  • Creating a strong repertoire with customers
  • Safe bar service
  • Prevention of underage drinking/ excessive drinking
  • Food service

Activity & Sports coach

Soccer stars Ayrshire
Auchinleck
10.2021 - Current
  • As a Sports coach with Soccer stars Ayrshire, I am primarily based at their Auchinleck venue with my roles and responsibilities including the following: lead coach in the delivering each of creative and themed sessions which differ each week to the three select classes for different age groups
  • This includes setting up the equipment needed for each activity, demonstrating each activity, engaging with clients to fulfil a fun and developing experience, providing skills and game knowledge-based teaching
  • Offering social and emotional support to each of the young athletes in my duty of care as coach, being a warm and friendly character to each athlete and parent that attends a session , Providing enthusiasm for learning and progression
  • Modifying equipment and activities to meet any special needs or requirements for clients, providing a weekly reward for attendance and hard work, management of company equipment and client registers
  • Developing activities to meet performance milestones and the satisfaction for paying client parents.

Front of house, function & Bar staff

Fenwick Hotel
11.2021 - 01.2023
  • Recently I worked in the role of food & beverage waiter person at the Fenwick hotel with my main duties in this role being barman includes:
  • Drinks preparation including cocktails with professional knowledge of recipes, presentation, and adaption.
  • Service of drinks/alcohol the maintenance of bar appearance processing payments, handling food and meeting customer demands with diligent and well-organised mentality. stocking, and stock checks of drinks/alcohol
  • Providing an accurate up to date drink wastage report, bar security and the protection of licensed alcoholic drinks supervision of security to the selling of alcohol to those that appear underage providing an above and beyond satisfactory level of customer service

Sales assistant

JD sports
Kilmarnock
06.2017 - 08.2021
  • Duties included: As part of being a sales assistant at JD sports I was attributed to one department, this department being footwear
  • The duties included in this role were serving each customer that comes into the store to a satisfactory level helping them with their every need and ensuring that they received the best possible service
  • Also, overseeing housekeeping ensuring the shop was looking at its best as well as keeping the area safe for all
  • I also overseen security in the store by not only keeping the goods in the store safe but also security of the customers, I was to continuously check the stock and fix each piece until its presentation is at a very high standard as part of my virtual standard merchandising
  • My role was to work with my team effectively to ensure the best possible service
  • I always looked presentable and was very approachable to the customers
  • I also oversaw till service processing customers purchases and returns being qualified in Cashier competency till training.

Education

BCs Sports Coaching -

University of The West of Scotland (Lanarkshire)
09.2020 - 06.2023
  • Grade: Second class honours upper division
  • Subjects: Sports Conditioning and injury 1,2 +3, Policy of sport, Physical activity in health and exercise, Applied psychology in sport, Contemporary issues in coaching science, Integrative coaching practice, Coaching science, Professional experience, Identifying injury in sport, Sport dissertation
  • Dissertation in Self-regulation within youth athletes
  • Honours Degree

HND & HNC Coaching and Developing Sport - undefined

Ayrshire College (Kilmarnock)
08.2017 - 04.2019
Subjects: Sports Coaching Theory and Practice, Inclusive Sports Coaching, Exercise Physiology and Anatomy, Strength and Conditioning, Conduct and Ethics for Sports Coaches, Coach Development, Sports mechanics, Sports development and research, Manging a sports related event, Fitness testing for sport, Nutrition for fitness, health, and exercise, Manging volunteers in sport and recreation, Improving coaching in sport, Fitness conditioning in sport, Current exercise trends, Coaching of sports performance

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Grange Academy (Kilmarnock)
08.2011 - 05.2017
Subjects: Highers: English – C, Physical Education – B, National 5: English – B, Physical Education – A, Biology – A, Environmental Science – C, History – C, National 4: Maths – Pass, Art and Design – Pass, Business Management – Pass, Biology – Pass, National Progression award (SCQF Level 6) - Sports development - Pass

Skills

  • Effective and enjoy working as part of a team
  • High level of physical fitness
  • Numeracy and Cashier competency
  • Customer service skills
  • Team leadership
  • Beer, wine and cocktail service
  • Food service
  • Results-orientated
  • Self-motivated
  • Efficient under pressure
  • Barista experience
  • Human anatomy knowledge
  • Sports injuries training
  • Weight training
  • First Aid & CPR trained

Accomplishments

  • BCs Sports Coaching: Second class honours upper division (UWS)
  • HND Coaching and developing sport award achieved – Grade A
  • Ayrshire Schools Athletic Championship - May 2017
  • Under 14 Football League Winners - Central Ayrshire Football Association - May 2014

Personal Information

Hobbies: Football, Keeping fit, Travelling, Spending time with family and friends

Custom

  • Mr G Facchini, Manager at JD sports, Kilmarnock, 07719005422, carlo.facchini@hotmail.com
  • Mr A Johnson, Senior lecturer at Ayrshire college, alan.johnston@ayrshire.ac.uk
  • Mr S Gilmour, Co-Owner Jetclean Ind Equipment, Kilmaurs, 07808099364

Timeline

Bartender/front of house - LA dragon
03.2023 - Current
Front of house, function & Bar staff - Fenwick Hotel
11.2021 - 01.2023
Activity & Sports coach - Soccer stars Ayrshire
10.2021 - Current
University of The West of Scotland (Lanarkshire) - BCs Sports Coaching,
09.2020 - 06.2023
Ayrshire College (Kilmarnock) - HND & HNC Coaching and Developing Sport,
08.2017 - 04.2019
Sales assistant - JD sports
06.2017 - 08.2021
Grange Academy (Kilmarnock) - ,
08.2011 - 05.2017

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Steven McIndoe