Summary
Overview
Work history
Skills
Certification
Timeline
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Steven McCutcheon

Summary

Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Committed to driving operational efficiency and enhancing customer satisfaction while pursuing opportunities for career advancement within the retail sector.

Overview

27
27
years of professional experience
1
1
Certification

Work history

Store Manager

Home Bargains
Greenock, Inverclyde
06.2024 - 02.2025
  • Responsible for all aspects of running a large store
  • Utilised strategic planning to drive business growth. Currently averaging +10% LFL Sales.
  • Boosted team morale through effective communication and feedback systems.
  • Facilitated staff meetings, leading to improved collaboration.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Legal Compliance
  • Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
  • Adherence to Disciplinary Procedures
  • Absence Management
  • Store layout, merchandising and Seasonal planning
  • Cash Handling
  • Loss Prevention
  • Personal License Holder
  • Developed a team-oriented environment by implementing effective leadership strategies.

Deputy Manager

Home Bargains
Kilmarnock, South Ayrshire
02.2022 - 06.2024
  • Responsible for all aspects of running a superstore in the Store Manager's absence.
  • Utilised strategic planning to drive business growth.
  • Boosted team morale through effective communication and feedback systems.
  • Facilitated staff meetings, leading to improved collaboration.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Legal Compliance
  • Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
  • Adherence to Disciplinary Procedures
  • Absence Management
  • Store layout, merchandising and Seasonal planning
  • Cash Handling
  • Loss Prevention
  • Personal License Holder

Postal worker

Royal Mail
Largs, North Ayrshire
02.2017 - 10.2021
  • Adhered to all company policies and procedures, maintaining professionalism.
  • Resolved customer complaints in a professional manner, preserving brand reputation.
  • Increased efficiency with diligent vehicle maintenance checks.
  • Cultivated positive relationships with customers through friendly interactions.
  • Assisted colleagues during peak times, fostering teamwork.
  • Prioritised workload effectively to meet all deadlines.
  • Ensured timely delivery by adhering to strict schedules and routes.
  • Sorted mail accurately, ensuring correct distribution.
  • Recorded deliveries and collections punctually for accurate record-keeping.
  • Enhanced safety standards by conducting regular vehicle inspections.

Team member

Morrisons
Largs, North Ayrshire
02.2017 - 02.2023
  • Displayed teamwork skills to improve overall productivity.
  • Ensured workplace cleanliness with regular maintenance tasks.
  • Upheld company policies strictly, fostering a compliant work environment.
  • Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
  • Collaborated effectively with team members to meet project deadlines.
  • Achieved efficient workflow with proper time management.
  • Demonstrated proper food handling and safety standards.
  • Remained flexible to cover shifts and work overtime as required.

Fresh Food Department Manager

Safeway/Morrisons
Largs
08.1998 - 10.2017
  • Responsibilities included:
  • Legal Compliance
  • Working towards KPIs
  • Staff Scheduling
  • Staff training
  • Daily planning
  • Recruitment
  • Food safety

Skills

  • Team leadership
  • Recruitment and hiring
  • Health and safety compliance
  • Sales target achievement

Certification

Personal License Holder

Timeline

Store Manager

Home Bargains
06.2024 - 02.2025

Deputy Manager

Home Bargains
02.2022 - 06.2024

Postal worker

Royal Mail
02.2017 - 10.2021

Team member

Morrisons
02.2017 - 02.2023

Fresh Food Department Manager

Safeway/Morrisons
08.1998 - 10.2017

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Steven McCutcheon