Steven McAree

Oversaw daily operations for a team of 12, including task distribution and performance reviews.

• Developed and standardised operational processes to enhance efficiency.
• Established team goals and performance metrics aligned with KPIs.
• Managed performance reviews to ensure high productivity levels.
• Evaluated data quality checks to minimise risk and optimise control effectiveness.

Conducted reconciliation reviews of data collection and quality processes.

• Reported data quality metrics accurately and promptly.
• Collaborated with department managers to address training needs and ad-hoc issues.

• Identified skill gaps, organised relevant training sessions to enhance team capabilities.
• Assessed employee skills and assigned tasks for optimal performance outcomes.
• Conducted comprehensive performance reviews, promoting continuous improvement initiatives.
• Fostered positive work environment through regular team-building activities.
• Managed team of 6 staff overseeing EMEA and US Onboarding operations simultaneously.
• Ensured compliance with service level agreements. Recorded metrics for accountability.
• Monitored compliance with Staffing Office onboarding guidelines monthly, addressing non-compliance issues promptly.
• Proactively monitored data validation, driving exceptions to zero on weekly basis.

• Validated supplier contracts, ensuring favourable terms for the organisation.
• Enhanced team productivity through efficient task delegation.
• Managed multiple projects, ensuring organisation and operational efficiency.
• Oversaw daily operations to maintain consistent quality and service delivery.

Strengthened client relationships by anticipating needs and promoting confidence in Citi’s offerings.

Maintained two key business areas, consistently meeting all KPI/SLA requirements.

Liaised with Client Partners and Vendors across 56 countries to ensure compliance with local legislation and Citi policies.

Analysed onboarding data to ensure adherence to Citi's internal compliance standards.