Steven Mayers
Chelmsford,Essex
Summary
Results-driven professional with a background in high-volume consultative sales and public vehicle operation. I possess an advanced ability to read body language, build trust instantly, and de-escalate complex interpersonal situations—skills honed through thousands of doorstep interactions and years of managing public and team safety. I am a physically and mentally resilient individual who has consistently exceeded performance targets. I am now seeking to transition my 'Closer' focus and operational discipline into a career protecting the public and maintaining the security of the custody suite.
Overview
8
8
years of professional experience
Work history
Field Sales Representative
Virgin Media O2
Chelmsford, Essex
10.2025 - 03.2026
- Consistent Target Surpassing: Exceeded all performance KPIs for 5 consecutive months, maintaining a status as a Top 4 Representative within a high-performance regional team.
- Elite Daily Output: Recently set a personal record of 5 high-value signatures in a single shift , including complex Gigabit wayleaves and Max VOLT bundles.
- Revenue Growth: Focused on high-average-order-value (AOV) products, consistently achieving high attachment rates for premium TV packages and Unlimited O2 SIMs.
- Territory Management: Expert in mapping and "opening" previously untouched data blocks, converting cold leads into loyal brand advocates through expert objection handling and "No-Dig" infrastructure advocacy.
- Safety Excellence: Fully certified and compliant with Smith's Five Keys to Safe Driving , maintaining a zero-incident record while managing an intensive field schedule. Good Lightfoot score too.
- Direct Consultative Sales: Engaging residents face-to-face to identify connectivity pain points and providing tailored fibre-optic solutions.
- Technical Product Knowledge: Expertly communicating the benefits of XGS-PON, Lightning and DOCIS technology, Hub 5 hardware, and the VOLT ecosystem to non-technical customers.
- CRM & Data Integrity: Maintaining 100% compliance in order processing and customer data management using internal sales systems.
- Brand Advocacy: Representing the "Red and Blue" brand with total professionalism, ensuring every interaction strengthens the company's local reputation.
- Kept abreast of latest industry trends, ensuring products offered met customer demands and expectations.
- Fostered strong relationships with clients by providing excellent customer service.
Bus Driver
First Bus
Chelmsford, Essex
02.2025 - 11.2025
- Provided excellent customer service to passengers, ensuring a comfortable journey.
- Kept accurate logs of trips, ensuring compliance with regulations.
- Followed company policies strictly, upholding professional standards at all times.
- Used defensive driving techniques for minimising potential accidents.
- Managed difficult situations calmly, creating a peaceful environment onboard.
- Maintained punctuality for smooth running of timetable schedules.
- Undertook routine vehicle inspections for safe driving conditions.
- Performed minor repairs on the bus, avoiding unnecessary breakdowns.
- Coordinated with control centres for updated route information, keeping journeys efficient.
- Operated ticket machines correctly, guaranteeing accurate fare collection.
- Promoted good behaviour amongst passengers with clear communication of rules.
- Navigated different routes efficiently to reach destinations on time.
Security Supervisor
ABM
West Bromwich, Sandwell
10.2024 - 12.2024
- Responsible for a team of 10 Security Officers and 2 CCTV Controllers
- Developed comprehensive incident reports providing vital information for investigations.
- Tracked irregularities via foot patrols increasing overall site safety.
- Maximising safety & security through the use of technology.
- Liaised closely with Police & enforcement agencies for effective response to incidents.
- Provided excellent customer service whilst maintaining vigilance over property protection
- Handled sensitive information confidentially, safeguarding company assets and reputation.
- De-escalated conflicts in a calm, composed manner to maintain peace.
- Conducted risk assessments for enhanced workplace safety.
- Assisted in loss prevention strategies, reducing instances of theft or damage.
- Monitored alarm systems effectively preventing unauthorised breaches.
- Ensured adherence to health and safety regulations, promoting a secure environment.
Cabin Crew Member
British Airways
Crawley, United Kingdom
01.2023 - 04.2024
- Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
- Greeted passengers upon boarding and exiting aircraft.
- Demonstrated in-flight safety regulations presentation to passengers.
- Addressed questions and resolved issues and complaints.
- Served food and beverages to up to 290 passengers per flight, consistently complying with airline health and safety standards.
- Maintained calmness and composure during emergency situations.
- Administered first aid on passengers experiencing medical emergencies whilst in air following strict medical protocol that involved cross team working.
- Regularly monitored cabin throughout flight to verify security.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain highest levels of on-board security.
- Followed company regulations and rules to promote safe environment for travellers and employees.
Customer & Trading Manager
Sainsbury's Local
Twickenham, United Kingdom
03.2022 - 05.2022
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Implemented strategies to retain and nurture long-term customer relationships.
- Assisted customer s with varying questions using product knowledge and service expertise.
- Resolved or escalated customer issues for high levels of satisfaction.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Assisted floor staff with delivery, stock counts and checking code checking the items during reduction everyday.
- handled cooperate meetings in the absence of the store manager.
Manager On Duty
Premier Inn Hotels
Tolworth, Kingston upon Thames
09.2018 - 03.2019
- Conducted audits and risk assessments to achieve regulatory compliance.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Managed over bookings, over stayers and the renewal of council contracts.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
Education
Advanced First Aid - Medical
British Airways Global Learning
Surrey 01.2024 - 01.2024
Level 3 - Safeguarding of vulnerable adults
Springboard Safety Services
Milton Keynes 11.2015 -
GCSEs - Maths, English, Science
Orleans Park School
Twickenham, RIC 08.2007 -
Restraint Training - Security
British Airways Global Learning
Surrey 01.2024 - 01.2024
Skills
- Leadership and team management
- Problem solving and decision making
- Communication and interpersonal skills
- Attention to detail and observation
- Risk assessment and crisis management
- Regulatory knowledge & compliance understanding
- Loss prevention tactics
- Achieving targets
- Technical product understanding
- Building client networks
- Product knowledge application
- Content creation for sales
Personal Information
Affiliations
- Creation of immersive interactive live games.
Timeline
Field Sales Representative
Virgin Media O2
10.2025 - 03.2026
Bus Driver
First Bus
02.2025 - 11.2025
Security Supervisor
ABM
10.2024 - 12.2024
Advanced First Aid - Medical
British Airways Global Learning
01.2024 - 01.2024
Restraint Training - Security
British Airways Global Learning
01.2024 - 01.2024
Cabin Crew Member
British Airways
01.2023 - 04.2024
Customer & Trading Manager
Sainsbury's Local
03.2022 - 05.2022
Manager On Duty
Premier Inn Hotels
09.2018 - 03.2019
Level 3 - Safeguarding of vulnerable adults
Springboard Safety Services
11.2015 -
GCSEs - Maths, English, Science
Orleans Park School
08.2007 -