Steven Marritt

Interim CEO, CRO, and CCO mandates across SaaS, AI, Financial-Tech, Property-Tech, and marketplace businesses from £0.5m to £140m+ ARR. Board-appointed across 5+ VC and PE-backed businesses to lead commercial transformation, revenue redesign, and capital readiness, with direct accountability for growth, unit economics, and investor outcomes.

• Designed and implemented end-to-end go-to-market architectures across Sales, Marketing, Revenue Ops, and Customer Success, increasing pipeline conversion by 28% – 47% and improving forecast accuracy from +/- 36% to +/- 8%.
• Established strategic vision and direction for company growth and innovation.
• Developed and implemented operational processes to enhance service delivery efficiency.
• Spearheaded various growth acceleration and repositioning initiatives, achieving revenue expansion from £77m to £108m ARR
• Built and scaled commercial teams and operating structures capable of supporting international growth and multi-region expansion.
• Supported £188m+ in funding rounds, M&A, and PE buyouts, and contributed to a £1.4bn IPO environment.

Property-Tech | IoT | AI | Board-mandated transformation | Appointed by the board to reset the business from a hardware-led model to a SaaS-driven building intelligence platform, establishing a scalable revenue model and investment-ready proposition.

• Redesigned pricing, packaging, and go-to-market, increasing ACV from £7,850 to £13,460 and improving revenue predictability and commercial efficiency.
• Shifted revenue mix toward recurring SaaS, increasing ARR contribution from 17% to 61%, and improving gross margin from 56% to 71%.
• Expanded platform proposition across building health, including leak risk, mould prevention, CO2, and environmental monitoring, increasing retention from 91% to 103%.
• Owning full executive accountability for strategy, commercial performance, and capital positioning, preparing the business for Series A funding or a strategic outcome.

SaaS | Financial-Tech | AI | Led a full commercial turnaround of a global B2B SaaS platform, restoring growth, launching US expansion, and reopening EU sales and partnership channels. Built an agile-to-market approach around a CPA-aligned improvement to adoption and commercial performance.

• Redesigned go-to-market around CPA-aligned segmentation, increasing win rates from 38% to 61% and accelerating enterprise adoption through strategic partnership networks.
• Built a scalable enterprise sales engine and operating cadence, improving forecast accuracy from 35% to 8%.
• Grew revenue from ~£6m to ~£22m, improved CAC to LTV from 1:2 to 1:4, and increased NRR from 98.4% to 108.4%.

AI Marketplace | PE-backed | Built and scaled the global commercial function, establishing a repeatable revenue model across demand and supply. Opened new markets across India, the EU, and the US, integrating supply and demand within a global marketplace model.

• Increased pipeline by 119% and improved conversion rates by 17% through structured segmentation and pricing architecture.
• Scaled international supply operations, increasing inventory by 165% and improving delivery speed by 42%.
• Led commercial input across 200+ investor meetings, contributing to a $14m Series A raise and strengthening post-fundraise execution.

SaaS | Martech | Pre-IPO | Public company LSE (TRST). Led global go-to-market transformation and US expansion ahead of IPO, with direct board and investor accountability.

• Increased ARR by $31m across international markets through pricing, segmentation, and GTM redesign.
• Improved CAC to LTV by 60% from 1:26 to 1:41, strengthening revenue quality and capital efficiency.
• Implemented investor-grade forecasting, reporting, and commercial governance, contributing to a $1.49bn IPO.

Global Marketplace | Public company (NASDAQ GRPN) | Appointed to lead the turnaround of the UK and Ireland, subsequently expanded to EMEA following performance recovery.

• Moved the UK from the 13th to the 1st region, increasing MAU by 33.4% and restoring sales productivity.
• Restructured operating model, reducing cost base by 37% and improving contribution margin by 26%.
• Expanded higher-margin revenue streams across enterprise and live events, increasing mix quality by 39%.

Financial-Tech | SaaS | PE-backed | Built the commercial function post-seed, establishing a repeatable go-to-market model and scaling revenue from £230k to £2.8m.

• Designed and executed a channel-led growth strategy, increasing partner revenue contribution to 22.7%.
• Improved sales efficiency, reducing CAC by 55% and increasing average deal size by 31%.
• Supported commercial positioning for a £14m Series A and £22m Series B raise.

Global Marketplace | VC-backed | Full P&L accountability for a £130m revenue business and 400+ FTE. Promoted from VP Sales & Operations to Chief Operating Officer, and later to CEO.

• Scaled revenue from ~£70m to ~£127m while improving EBITDA through a 38% reduction in operating costs
• Reset cost base and operating model, reducing burn by 67% and materially improving unit economics
• Positioned the business for successful PE-backed M&A through sustained performance improvement and leadership alignment.

• Led transition from print to digital, increasing digital revenue mix from 28% to 71% of regional portfolio.
• Developed and executed regional sales strategies to enhance market penetration and revenue growth.
• Led cross-functional teams to implement effective marketing campaigns tailored to regional demographics.