Steven Lugsden
Gateshead,Tyne and Wear
Summary
Accomplished Area Sales Manager successful at achieving record-setting sales goals.
Dedicated management professional possessing knowledge of sales cycle process, negotiating deals with clients, increasing client bases through cold-calling and leading teams throughout sales process.
Resourceful management professional able to consistently identify new opportunities to build and expand upon existing client base.
Overview
33
33
years of professional experience
Work history
Area retail sales manager
Headlam Group
2023.07 - Current
- Analysed sales data to uncover growth opportunities and drive strategic improvements.
- Analysed sales reports to identify trends and update strategies.
- Refined sales methods to enhance customer engagement, acquisition, and retention.
- Streamlined operational processes, leading to smoother day-to-day running of the area.
- Coordinated with suppliers to maintain optimal stock levels.
- Maintained open lines of communication with senior management, providing timely updates on accounts within my area's performance and any issues arising.
- Built lasting relationships with clients through customer service interactions.
- Resolved customer complaints promptly, resulting in repeat business and positive feedback.
Company director
Floorstyle Group
Gateshead, Tyne and Wear
2013.07 - 2023.07
- Developed innovative strategies, leading to market dominance.
- Drove business growth through strategic planning and accurate forecasting.
- Cultivated key relationships, resulting in new business development opportunities.
- Negotiated contracts to secure favourable terms for the company.
- Streamlined operations for improved efficiency and productivity.
- Led team to achieve organisational goals and objectives.
- Bolstered staff morale by fostering a culture of open communication and supportive leadership.
- Delivered training programmes enhancing employee skillsets.
Loss prevention manager
HMV
London
2010.02 - 2013.01
- Reduced shoplifting incidents by implementing comprehensive loss prevention strategies.
- Established systematic store audits, strengthening security measures and identifying vulnerabilities.
- Enhanced visibility of security personnel on sales floor during peak hours, deterring potential theft and increasing customer confidence.
- Upheld safety regulations within premises, thereby reducing instances of accidents or injuries.
Loss Prevention
HMV
Gateshead, Tyne and Wear
2003.02 - 2010.02
- Implemented effective loss prevention measures, reducing shrinkage rates.
- Introduced loss prevention strategy that mitigated theft and damage in store.
- Assisted in implementing loss prevention strategies, leading to reduced instances of theft and damage.
- Collaborated with retail teams to enhance loss prevention strategies.
Security Manager
Arcadia Group
Gateshead, Tyne and Wear
2000.01 - 2003.02
- Ensured utmost security by implementing rigorous surveillance systems.
- Conducted audits of security systems, identifying improvements for infrastructure resilience.
- Developed emergency response plans, bolstering organisational safety measures.
- Monitored trends in corporate security to enhance systems and processes.
Professional Cricketer
Hampshire County Cricket Club
1999.03 - 1999.10
- Travelled globally for international cricket tournaments, expanded understanding of diverse playing styles.
- Collaborated with physiotherapists and nutritionists for optimal health management, supporting longevity of sporting career.
- Practised disciplined fitness routine to maintain high-performance levels throughout the season.
- Trained under professional guidance to improve on-field performance.
Professional Cricketer
Durham County Cricket Club
Durham, Durham
1993.06 - 1998.10
- Devised strategic game plans with team members, leading to successful match outcomes.
- Demonstrated strong teamwork, enhancing coordination and communication among players.
- Collaborated with physiotherapists and nutritionists to optimise health management, supporting career longevity.
- Displayed impeccable sportsmanship both on and off the field, upheld team's reputation.
Education
GCSEs -
St Edmund Campion School
Gateshead 09/1986 - 06/1993
Timeline
Area retail sales manager
Headlam Group
2023.07 - Current
Company director
Floorstyle Group
2013.07 - 2023.07
Loss prevention manager
HMV
2010.02 - 2013.01
Loss Prevention
HMV
2003.02 - 2010.02
Security Manager
Arcadia Group
2000.01 - 2003.02
Professional Cricketer
Hampshire County Cricket Club
1999.03 - 1999.10
Professional Cricketer
Durham County Cricket Club
1993.06 - 1998.10
GCSEs -
St Edmund Campion School
09/1986 - 06/1993