Steven Lalley

• Boosted store's reputation/sales growth through excellent and meticulous upkeep, product presentation and customer service.
• Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
• Led a team of 50+, to deliver record sales growth, inventory results and audit result across 3 separate branches, before opening new flagship store
• Identified for regional progression through strong results and excellent upper management relationships
• Developed a team-oriented environment through the use of effective leadership strategies, working side by side to implement strong routines and process
• Managed staff schedules, ensuring adequate coverage during peak times, to maximize sales growth along with colleague development and progression on every level
• Coached underperforming employees improving their job performance significantly, with meticulous follow up and feedback
• Led training sessions for new employees, equipping them with the necessary skills and knowledge.
• Monitored inventory levels consistently to avoid stock shortages or overages.
• Streamlined operations to maximise efficiency and minimise waste.
• Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
• Oversaw business staffing and training, building multiple successful, customer-focused teams.
• Created seasonal sales plans with varying stock and promotional strategies and forecasts
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Enforced service standards to maintain establishment reputation for excellence.
• Maintained detailed and current records of inventory, personnel activities and business finances.
• Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
• Established clear budgets with sound controls to keep business operating with optimum finances.

I joined Morrisons to enable me to get a feel for a completely new and different retail environment, developing my skills around managing and delivering in a high market share business in this sector, my day-to-day duties involved.

• Accountable for the end-to-end process of all operations within store, ensuring appropriate resource to deliver routines to the highest standard.
• Continually identify, develop and mentor talent across the store that creates a pipeline of successors in order to progress all around me.
• Preparing staff work schedules ensuring optimal coverage during peak shopping periods.
• Improved supermarket performance and profits by motivating my team to focus on what matters most, driving availability and delivering only the best standards daily.
• Oversee all processes in store which affect availability of products for our customers whilst building the capability of the Management team to continuously improve the customers experience.
• Analysed and assessed sales opportunities, threats and areas for improvement by monitoring competitor activity.
• An expert in safe and legal, ensuring all departments and colleagues are compliant with food safety laws
• Weekly security and sales audits completed, cascaded and executed with management team.
• Decreased expenditures by 10% by providing extra training to my colleagues to drive performance and productivity - reducing numbers and increasing teamwork - stripping out nonproductive task.
• Used my knowledge of waste routines and leakage/shrink to improve code issues around the store and prevent unnecessary loss
• Worked actively with all other departments to create a cohesive workforce and a more well rounded structure
• Projected Store sales and payroll and created plans to improve performance

• Role model customer focussed behaviours Empower my Team to bring their best selves to work and confidently deliver on expectations to deliver personal and business related goals.
• Created and built restaurant business plans to capture customer demand and grow sales and guess counts by increasing frequency of visits.
• Plan and project monthly P&L, analyse and update movement throughout the month/quarter.
• Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls
• Utilised a diagnostic and coaching mind-set when monitoring progress towards targets and management goals Prepare for, schedule and participate in weekly managers' meetings.
• Verify that Food Safety daily/monthly checks are completed and verified 100%
• Verify completion of monthly H&S audits and ensure problems are addressed in a timely manner
• Ensure managers are trained and verified in 1st Aid procedures
• Verify compliance with security and cash control procedures
• Verify the efficiency of the crew schedule to optimise sales and profitability.
• Oversee effective communication in the restaurant to keep the team fully updated
• Verify accuracy of weekly and monthly food inventory and order accuracy to ensure stock availability and food cost controls.
• Lead and develop a management team to be customer obsessed, committed and to lead together.
• Act with honesty and integrity
• Create a positive, dynamic and inclusive working environment
• Plan and maintain crew and manager staffing levels appropriate for the restaurant's sales and GC growth
• Oversee recruitment process ensuring high quality applicants and make final hiring decisions.
• Manage succession: Plan continual development and selection of team leaders and management.
• Create and post monthly managers schedules that is focused on growing GC and ensuring management development is ongoing.
• Oversee and coordinate management development, coaching and follow up of verifications.
• Completed performance reviews and career conversation for managers and assigned crew
• Verify compliance with all policies and employment laws Acted promptly and fairly on any employee disciplinary/performance concerns.
• Follow up on cleanliness standards and organisation is at my personal standard daily/weekly