Steven Keith Griffiths
Weston-super-Mare,North Somerset
Summary
Proficient in CDK and CRM systems, alongside Microsoft Word, Excel, and various finance systems used by Toyota, Vauxhall, and Motability. Demonstrates exceptional organizational skills and effectiveness in high-pressure environments, contributing to both collaborative projects and independent tasks. Strong communication and problem-solving abilities, supported by a solid background in sales, customer service, and relationship management. Knowledgeable in sales techniques and negotiation, with a proven capacity for rapid learning and adaptation.
Overview
39
39
years of professional experience
7
7
years of post-secondary education
Work history
Local Business & Fleet Customer Consultant
Somerset County Cars
Taunton / Yeovil & Barnstable, Somerset & North Devon
2025.11 - Current
- Identify and pursue sales opportunities with local businesses through visits, phone calls, and emails.
- Assist customers in obtaining accurate quotations using Toyota systems.
- Build and maintain a pipeline of prospective customers.
- Promote the Toyota brand and models at networking events and through social media channels.
- Act as the main point of contact for business customers, addressing queries and resolving issues to enhance satisfaction levels.
- Communicate financing and leasing options to customers.
- Research industry trends, competitor activity, and new products proactively.
- Provide expert advice on vehicle specifications and financial benefits.
Motability & Commercial Sales Consultant
Drive Vauxhall
Weston super Mare
2016.03 - 2025.10
- Assisted business customers with purchasing new and used cars and vans as well as successfully running the Motability car fleet.
- Supported customers in selecting suitable finance and insurance products.
- Helped locate and acquire stock for inventory.
- Achieved consistent sales of over 200 units annually while meeting profit targets.
- Performed general administrative tasks as needed.
- Proposed finance options and managed finance pay-outs effectively.
- Conducted prospecting activities to generate new customer leads and boost sales.
- Appraised vehicles to establish fair market value.
- Facilitated test drives for interested buyers.
- Managed and expanded the motability car fleet efficiently.
- Delivered excellent customer service throughout the sales process to enhance client satisfaction and loyalty.
Motability and Retail Sales Consultant
Drive Vauxhall (previously Uphill Motor Company)
Weston super Mare
1996.03 - 2016.02
- Assisted customers in purchasing new and used cars and vans.
- Supported clients with financing and insurance products.
- Achieved sales targets through effective customer engagement.
- Performed general administrative duties efficiently.
- Coordinated with finance and insurance companies to streamline processes.
- Prospected for new and existing customers to enhance sales opportunities.
- Conducted accurate vehicle appraisals to ensure fair pricing.
- Provided assistance in vehicle selection and financing options for clients.
- Managed and expanded the Motability car fleet successfully.
- Educated customers on Motability scheme to clarify eligibility and benefits.
- Demonstrated vehicle features and addressed customer queries effectively.
- Maintained knowledge of automotive products and market trends for informed recommendations.
Sales Consultant
Hartwell’s Honda
Taunton
1995.05 - 1996.03
- Selling an agreed number of both new Honda cars and used vehicles.
- Cold calling local businesses.
- Making sure point of sale is correctly displayed.
- Correctly appraising vehicles.
- Conducting test drives.
Sales/Hire Consultant
Clist & Rattle
Portishead
1993.03 - 1995.05
- Selling an agreed number of new and used vehicles for this Renault Dealership.
- Responsible for the running of the car and van rental department.
- Correctly appraising vehicles.
- Conducting test drives.
- Key holder.
- Led the implementation of innovative technologies for increased productivity.
Sales Consultant
Town and Country Interiors
Bristol
1990.09 - 1993.03
- Advising customers on all aspects of interior design.
- Handled customer’s enquiries and customer issues.
- Ordered stock.
- Arranged deliveries of furniture, carpet and curtain fittings.
- Visiting customer’s homes to measure up and give advice on furnishings.
Relief Manager
Mostyns Furnishings
South West
1988.08 - 1990.09
- Relief cover for 25 shops in Wales and the South West of England.
- Advising customers regarding furniture and furnishings.
- Resolving customer issues.
- Visiting clients in order to take measurements and to provide quotes.
- Supervised training staff.
Junior Negotiator
Fox & Sons Estate Agents
Bridgwater
1987.05 - 1988.08
- General office duties.
- Dealing with customers directly or by telephone.
- Arranging viewing and valuations of properties in the area.
Education
Business Studies
Weston College of Further Education
Weston-super-Mare, North Somerset 1985.09 - 1987.09
Some College (No Degree) -
Worle Community School
Weston-super-Mare, North Somerset 1980.09 - 1985.07
Skills
- CRM systems proficiency
- Microsoft Word and Excel
- Internet navigation skills
- Financial systems knowledge
- Organizational skills
- Team collaboration
- Time management
- Sales and Customer Service skills
References
References are available on request.
Qualifications and Training
- BTEC Business Studies, RSA Book-Keeping, Pitmans Office Practice (1985-1987) GCE O’levels, Accounts B, English B, English Literature B, Geography B, History B Computer Studies A, Woodwork C, Technology B, Math’s C.
- Professional Training Courses Auction Experience and Appraisal Training for Sales Executives, Mark Walsh International Sales for Professionals, Mark Walsh International Closing with Combinations, Gold Standard as a Sales Consultant Achieved at Vauxhall College, Motability Business Training for Sales, Motability Vehicle Condition Description, Disability Confidence Training, Vauxhall College Closing a Sale, Sales Consultant Master Class, Sales Consultant Handling Internet and Telephone Enquiries, Developing the Renault Sales Professional, Introduction To Selling Renault , SAF & FCA Accredited.
Affiliations
- I lead an active life and regularly enjoy playing Snooker and Golf as well as attending a local Gym. I also like travelling and exploring different countries and cultures.
Timeline
Local Business & Fleet Customer Consultant
Somerset County Cars
2025.11 - Current
Motability & Commercial Sales Consultant
Drive Vauxhall
2016.03 - 2025.10
Motability and Retail Sales Consultant
Drive Vauxhall (previously Uphill Motor Company)
1996.03 - 2016.02
Sales Consultant
Hartwell’s Honda
1995.05 - 1996.03
Sales/Hire Consultant
Clist & Rattle
1993.03 - 1995.05
Sales Consultant
Town and Country Interiors
1990.09 - 1993.03
Relief Manager
Mostyns Furnishings
1988.08 - 1990.09
Junior Negotiator
Fox & Sons Estate Agents
1987.05 - 1988.08
Business Studies
Weston College of Further Education
1985.09 - 1987.09
Some College (No Degree) -
Worle Community School
1980.09 - 1985.07