Steven Johnston
Paisley,United Kingdom
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skilfully works with staff to enhance performance and improve processes. Diplomatic in resolving internal and customer issues to maximise results. Driven management professional offering over 17 years of experience in competitive financial settings. Focused and motivational mentor adept at challenging team members to meet and exceed company goals. Talented Team Manager with expert team leadership, planning and organisational skills. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work history
Financial Coach Team Manager
Lloyds Banking Group
Glasgow
01.2019 - Current
- Collaborated with management to develop and implement Key Performance Indicators, improving productivity and growth in line with key business objectives.
- Performed root cause analysis to identify key issues and proactively address concerns.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
- Built relationships with stakeholders through outstanding client management skills.
Personal Relationship Manager
Lloyds Banking Group
Glasgow
03.2017 - 01.2019
- Provided expert guidance on financial products and services, enhancing client understanding.
- Supported clients in setting clear financial goals with plans to achieve them.
- Built and carefully managed loyal, profitable client bases.
- Managed long-term customer relationships to increase revenue.
- Built effective networks across business areas, fostering relationships based on mutual trust and encouraging collaboration.
- Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
Skills
- Agile project management
- Exceptional communicator
- Training and development expertise
- Coaching leadership
- Change management
- Transformational leadership
- Coaching and mentoring
- Performance development planning
- Team leadership
- Leadership
Timeline
Financial Coach Team Manager - Lloyds Banking Group
01.2019 - Current
Personal Relationship Manager - Lloyds Banking Group
03.2017 - 01.2019