Steven Hunt

• Managing customer files and keeping contact for yearly reviews to maintain accurate and up to date records.
• Communicating updates from the mortgage lender and conveyancing solicitors with the customer
• Liaising with estate agencies and property management to insure legal paperwork is provided.
• Meeting with customers to take a fact find to ascertain their needs in mortgage finance and financial protection.
• Advising on general insurances available and what is relevant to the customer.
• Supporting the other mortgage advisers and following up form introducer leads.
• Creating and managing workflows and customising them to each customer for their needs.
• Analysing written business and business types to help identify any areas that could be improved.

The Stanneylands Hotel was a destination hotel in a nice area of Wilmslow often used for weddings, business events and various party's. This was a fast paced demanding position and I managed event staff as well as my own rota of bar members and supervisors.

• Fostered positive relationships with customers enhancing their loyalty towards the establishment.
• Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
• Planned staff rotas to meet customer demand whilst remaining under budget.
• Maintained a clean and hygienic environment, improving overall ambiance of the bar.
• Trained new staff on customer service protocols to enhance guest experience.
• Collaborated with kitchen and event staff to coordinate food service thus maintaining timely delivery during busy periods, including weddings.