Steven Holt
Belfast,Down
Overview
14
14
years of professional experience
Work History
Investigator
Financial Ombudsman Service
05.2025 - 05.2026
- Conducted thorough investigations into complex motor finance commission cases, meticulously gathering and analysing evidence to support findings.
- Analysed data for discrepancy and accuracy, determining next steps for further investigations.
- Wrote key reports, summarising findings for administrative ombudsmen, consumers and representatives.
- Handled and reviewed assigned cases within available SLAs, including advising relevant stakeholders on next steps.
Mortgage Enquiry Consultant
Santander UK
05.2017 - 09.2024
- Carried out income & affordability assessments for new to business and existing customers.
- Ensured adherence to internal risk and lending policies.
- Provided information on rates for existing customers.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Updated databases while complying with GDPR regulations.
Personal Banking Consultant
Santander UK
11.2012 - 05.2017
- Opened new products for customers across banking, savings, loans and credit cards.
- Enhanced sales through need-based product recommendations.
- Addressed and mitigated client issues promptly, including complaint resolution.
- Monitored and reported any suspicious activity to prevent fraud and ensure the security of customer accounts.
- Managed customer queries regarding banking products, services and account details, providing comprehensive support.
Education
Bachelor of Arts - Classical Studies
The Open University
Belfast, BFS2027
GCSEs -
Lagan College
Belfast, BFS2005
Skills
- Critical thinking
- Problem solving and communication
- Complaint handling and resolution
- IT literacy
- Work independently and developing learning strategies
- Case management
- Evidence gathering
- Regulatory compliance
- Customer relationship management
- Attention to detail
- Time management
- Document examination
Timeline
Investigator
Financial Ombudsman Service
05.2025 - 05.2026
Mortgage Enquiry Consultant
Santander UK
05.2017 - 09.2024
Personal Banking Consultant
Santander UK
11.2012 - 05.2017
Bachelor of Arts - Classical Studies
The Open University
GCSEs -
Lagan College