Steven Ho
KAJANG,Malaysia
Summary
Accomplished professional with expertise in incident response management, security architecture, and network security. Demonstrates a strong commitment to data protection and cybersecurity, ensuring robust network configurations and seamless software updates. Adept at troubleshooting connectivity issues and providing exceptional customer service, leveraging skills in hardware installation and wireless networking. Career goals include advancing in cybersecurity roles to enhance organisational security frameworks.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Senior Information Security Analyst
Standard chartered Bank
Kuala Lumpur , Malaysia
10.2010 - 11.2024
- Implemented security measures to protect systems from malware, phishing, and other cyber threats.
- Updated virus protection systems based on computer virus reports.
- Protected secure data files and regulated access.⅞ÿÿ
- Managed incident response activities, including investigation and reporting of security breaches.
- Analysed security alerts and provided recommendations for enhancing system security.
- Controlled user access to minimise security risks and track activities.
- Protected secure data files and regulated access.
- Designed, implemented and maintained security systems and controls.
- Configured and maintained database servers for high-level performance and security.
- Managed customer queries regarding banking products, services, and account details, providing comprehensive support.
- Reviewed and updated customer account information to ensure accuracy and compliance with banking regulations.
- Assisted in the preparation and processing of loan applications, ensuring compliance with bank policies and regulations.
- Monitored client accounts for fraudulent activity, taking immediate action to protect client assets.
- Coordinated with other departments to resolve customer issues efficiently, ensuring a seamless banking experience.
IT Technician
Singapore MOE
Singapore , Singapore
02.2008 - 08.2010
- Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners to support business operations.
- Set up new workstations for users with proper cables, equipment and software.
- Monitored and managed IT infrastructure, diagnosing and resolving technical issues promptly to minimise downtime.
- Updated software for new functionality and improved security.
- Supported maintenance, installation and upgrade of various operating systems including Windows and Linux.
- Installed new hardware and software to meet system specifications and user needs.
- Upgraded hardware promptly to minimise service disruptions.
- Provided technical support to company staff, resolving varied issues across internal and external applications.
- Configured networks to meet performance requirements.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
- Performed recovery operations to restore systems following failures.
- Assessed hardware, mouses and keyboards to verify performance.
- Ordered new computers and equipments to maintain active supply for department.
- Streamlined network administration tasks, including setting up user accounts, permissions, and email services.
- Installed malware to provide security and privacy for networks and computer systems.
Education
SVQ Level 5 -
PEI MING
Malaysia SARAWAK 01.1994 - 01.2000
Skills
- Incident response management
- Security architecture
- Network security
- Data protection
- Customer service
- Customer service excellence
- Hardware installation
- Network troubleshooting
- Troubleshooting connectivity issues
- Network configuration
- Software updates
- Customer service orientation
- Cybersecurity
- Wireless networking
- Ethernet technology
- Information analysis
Languages
English
Beginner
A1
Chinese (Mandarin)
Proficient
C2
Chinese (Cantonese)
Proficient
C2
Malay
Beginner
A1
Timeline
Senior Information Security Analyst
Standard chartered Bank
10.2010 - 11.2024
IT Technician
Singapore MOE
02.2008 - 08.2010
SVQ Level 5 -
PEI MING
01.1994 - 01.2000