Steven Hitchman

• Having started my own business, I currently collect all types of pets for people who cannot transport them to vets or other services.
• Established good rapport with clients through professional interaction.
• Managed documentation for smooth logistic operations.
• Followed traffic laws to maintain safety on the road.
• Provided excellent customer service by addressing client queries promptly.
• Navigated various routes efficiently to ensure prompt deliveries.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Calmed anxious pets to achieve positive grooming experiences.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Identified new business and partnership opportunities to uplift revenue.
• Understood big picture while remaining focused on smaller details to elevate production quality through meticulous attention to detail.
• Served as liaison for city with professional, business and civic groups, community organisations and individuals.
• Offered promos and discounts to attract more clients and increase transport business.
• Collected customer feedback to evaluate ongoing business and inform future changes.
• Networked and generated leads to increase new business opportunities.

• I have had the privilege of serving as the Manager/Dog Warden for Animal Warden Services in Norwich
• In this role, I am tasked with overseeing the dog warden contract for 6 district councils, ensuring strict adherence to Key Performance Indicators (KPIs)
• Additionally, a key aspect of my responsibility involves managing the collection of lost or stray dogs, while also actively engaging with the public and fostering collaborative relationships with Councils
• Ensured safety protocols for minimal workplace accidents.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Displayed energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Oversaw daily operations to achieve high productivity levels.

• My role involved overseeing the grounds maintenance contractor, guaranteeing the timely and satisfactory completion of tasks, addressing public queries about tree-related matters, conducting comprehensive tree inspections, and managing street and road maintenance in the Breckland area
• I also had the opportunity to coordinate community initiatives with local partners, schools, and reputed organizations like the Norfolk County Council, contributing to the enhancement of the community and its surroundings
• Fostered community engagement by organising regular public meetings.
• Improved neighbourhood cohesion with the initiation of social events.
• Presented findings from community research to key stakeholders for impactful decision making.
• Coordinated volunteer activities to boost community participation.
• Drafted funding applications, secured resources for local projects.
• Enhanced youth involvement through sports and recreational programmes.
• Encouraged dialogue among diverse cultures leading to increased tolerance and understanding within the community.
• Established effective partnerships with non-profit organisations resulting in better service delivery to residents.
• Handled complaints from residents effectively resolving disputes efficiently.
• Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
• Kept sensitive intelligence safe and secure from unauthorised access.
• Conducted official investigations by interviewing key personnel, gathering evidence and taking official statements.

• In this role, I had the privilege of overseeing a dedicated team of 21 staff members in the street cleansing department
• My responsibilities included managing the department's budget, ensuring the maintenance of services, and successfully achieving key performance indicators
• It was a rewarding experience, and I took pride in leading the team to deliver high-quality and efficient street cleaning services to the community
• I also enjoyed several years of driving sweepers and Dustcarts
• Fostered a positive work culture to boost employee morale.
• Led team meetings, ensured clear communication amongst all members.
• Identified potential risks and mitigated them through proactive measures.
• Encouraged open dialogue amongst team members, promoted an inclusive work environment.
• Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
• Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
• Estimated costs, generated reports, and maintained detailed records.
• Conducted daily inspections on HGV, ensuring optimal performance.
• Followed set routes efficiently using GPS systems reducing travel time.
• Familiarised self with new areas quickly enhancing delivery speed.

• I took 6 months out due to Ill health.
• During this time I did research about what I could do.
• Remained flexible to work shifts at short notice in busy periods.

• During my role as a supervisor at the Chocolate Factory in Fakenham, I was responsible for overseeing and managing the production line to ensure the seamless operation of the factory
• I led a team to maintain high productivity levels, resolve any production issues, and guarantee the consistent quality of the chocolate products
• Facilitated monthly training sessions for enhanced staff performance.
• Improved team efficiency by implementing new scheduling practices.
• Promoted a safe work environment by enforcing strict adherence to safety regulations.
• Led team meetings to ensure clear communication amongst all members.
• Provided constructive feedback to staff for improved performance levels.
• Maintained a positive, helpful attitude to deliver exceptional customer service.
• Ensured smooth operations with regular maintenance checks.
• Managed daily operations to increase productivity.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Fostered a positive work culture to boost employee morale.
• Implemented company policies and effectively maintained high standards of service delivery.
• Oversaw inventory management to avoid any shortage or excess stock issues.
• Encouraged open dialogue amongst team members and promoted an inclusive work environment.
• Supervised workers' activities and enforced safety regulations.
• Logged daily activities and notable incidents during production shifts.
• Established and maintained an organised working environment for a team of 9

• I dedicated two years to providing exceptional care for adults with learning disabilities
• This involved offering personalized support, assisting with daily activities, fostering a nurturing environment, and ensuring the overall well-being of the individuals in my care
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Displayed energy and enthusiasm in fast-paced environment.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Ensured medication administration for optimal health outcome.
• Supported patients with mobility issues, promoted independence.
• Assisted in meal preparation to ensure proper nutrition.
• Managed household chores, created a clean environment.
• Assisted patients with daily living activities for increased independence.
• Coordinated with healthcare professionals, ensured comprehensive patient care.
• Established strong rapport with patients through effective communication skills resulting in an atmosphere of trust and respect.
• Encouraged physical activity amongst sedentary patients; contributed to better overall health condition over time.
• Collaborated closely with families to understand the specific needs and preferences of each individual resident or service user; enhanced quality of care delivered as a result.

This course was based around general Car machincs while i was still at school.

• Completed Qualification

This course was part 1 and 2 of cookery to enable people to start on the jounrey of becoming a cook.This course consists of parts 1 and 2 of cookery, designed to help individuals begin their journey to becoming a cook.