Steven Highsmith
Newport
Summary
Accomplished Retail Store Manager with over 40 years experience in various supermarkets.
At Aldi Stores Ltd i was adept in leadership development and inventory management. Demonstrated excellence in driving team performance and enhancing customer service, achieving operational integrity through analytical skills and project management. Skilled in fostering team collaboration and communication, ensuring compliance and safety standards. Positive and upbeat professional knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.
Overview
40
40
years of professional experience
Work History
Customer & Trading Manager- Nightshift
Sainsbury’s
Newport
11.2024 - Current
- Overseeing the night shift operations and ensure safe working environment for all personnel.
- Completed opening and closing duties to facilitate business operations.
- Assisted daily management with evening operations to meet standards of service and quality.
- Supervised activities of employees to ensure proper execution of tasks.
- Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.
- Managed a team of replenishment employees to meet the standards and availability requirements to begin the following days trade to maximise sales.
- Ensure compliance was met with regards to evening deliveries and health and safety.
Store Manager
Aldi Stores Ltd
Cowes
08.2013 - 10.2024
- Lead and develop the store team to ensure a high level of performance and customer service excellence
- Ensure compliance with regulatory standards and company policies to uphold operational integrity
- Utilize technical proficiency and analytical skills to drive project management and support industry insights
- Drive target-driven performance and contribute to operational and customer service excellence
- Ensured store safety by monitoring customer activity and enforcing store policies
- Performed daily store opening and closing duties, ensuring that all store policies were followed
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Built and maintained strong working relationships with team members.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Ensured compliance with safety regulations, company policies, and procedures.
- Managed inventory levels to ensure adequate supplies were available at all times.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Supervised daily activities of employees to ensure proper execution of tasks.
- Provided guidance on job duties and answered questions from team members.
Assistant Manager
Jollyes Petfood Superstore
Isle of Wight
02.1997 - 08.2013
- Assisted in maintaining store cleanliness and organization to enhance the shopping environment with excellent customer service
- Supported inventory management by restocking shelves and monitoring stock levels
- Worked with the store manager to develop and execute a store budget that resulted in creating a first Pet Superstore on the island
- Achieved an SQP certification & qualified administrator of pet medicines
BWS Supervisor
Safeway Supermarkets
Isle of Wight
05.1995 - 02.1997
- Managed inventory and replenishment of the alcohol products
- Liased with the BWS Manager to effectively merchandise the fixture
- Ensured compliance with all relevant laws and regulations related to the sale and service of alcohol
- Customer service advice
- Occasionally worked nightshifts to maximise the availability mainly during the Christmas season
Grocery Manager
Gateway Foodmarkets
Isle of Wight
11.1984 - 05.1995
- Started as a YTS butcher rising to Meat Manager within 3 years
- Then moved department to the shop floor Grocery Manager role
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Assisted in the training of new retail staff
- Followed proper food safety protocols to ensure quality and safety of food where sold
- Developed and maintained detailed records of food inventories and orders
Education
7 CSE’s passed - Maths, English
State Funded Schools
06.1984
Skills
- Ability to Work in a Team
- Leadership Development
- Customer Service
- Project Management
- Communication Skills
- Team Collaboration
- Inventory Management
- Staff training
- Performance Management
- Supervisory experience
- Analytical skills
Personal Information
Having work in the retail industry for over 40 years I have been on numerous company regular based Customer Service, Inventory and Performance Management courses.
I have high mind set skills and like to give constant feedback to enhance store and staff performance.
I am enthusiastic about retail and have always taken on challenges and tasks to improve company expectations.
I have knowledge of basic First Aid.
References
References available upon request.
Timeline
Customer & Trading Manager- Nightshift
Sainsbury’s
11.2024 - Current
Store Manager
Aldi Stores Ltd
08.2013 - 10.2024
Assistant Manager
Jollyes Petfood Superstore
02.1997 - 08.2013
BWS Supervisor
Safeway Supermarkets
05.1995 - 02.1997
Grocery Manager
Gateway Foodmarkets
11.1984 - 05.1995
7 CSE’s passed - Maths, English
State Funded Schools
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