Steven Harper

In charge of 54 man in van drivers and 63 home couriers along with 20 Yodel employees

Making sure that all deliveries approx 12k are delivered and collections are picked up and return to depot in time to reach the departing trunk,

Dealing with key clients such as Argos , Asda , GXO, Sainsbury, to make sure they hit 99.5 delivery target

Also support in the Health and Safety of the depot

Coordinated daily operational tasks to ensure smooth workflow and efficiency.

Support members in understanding operational processes and best practices.

Led teams to achieve business objectives on time and within budget constraints.

Support operations manager on the daily responsibilities starting at 05.00 my duties where to ensure all tours where covered and support for over loaded tours was made available,

I managed the staff annual leave

Booked agencies when needed

Dealt with customer claims finding proof of delivery confirmation

I was also assessed to driver a counter balance fork lift

Coordinated daily tasks, ensuring smooth workflow within the team.

Monitored daily operations whilst reducing operational cost significantly keeping to budget of the cost per parcel

Delegated tasks to make best use of individuals' skills of team

Working splits shifts

Loading and unloading lorries

Sorted incoming shipments to ensure accurate and efficient distribution.

Sorted items for delivery, ensuring accurate dispatch to customers.