Summary
Overview
Work history
Education
Skills
Timeline
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Steven Foster

Steven Foster

Peterborough

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

16
16
years of professional experience
6
6
years of post-secondary education

Work history

Operations Manager

T&T Private Hire
Huntingdon, Cambridgeshire
11.2022 - 06.2023
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Minimised discrepancies by effectively training employees on best practices, policies and procedures.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Analysed financial data to track and achieve budget targets.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Executed high-performance advertising strategies, contributing to annual revenue growth.

Operations Manager

4X Ltd
Huntingdon, Cambridgeshire
04.2022 - 11.2022
  • Introduced a new driver recruitment campaign and increased driver recruitment by 25% within 6 months.
  • Advertised job vacancies through online platforms.
  • Maintained 100% driver retention during both financially challenging times and a competitive industry marketplace
  • Adhered to employee relations processes while recruiting, retaining and developing staff.
  • Noted employee absences and grievances, and improved team development and performance with right training.
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence.

Licensing Enforcement Officer

Huntingdonshire District Council
Huntingdon, Cambridgeshire
07.2017 - 04.2022
  • Investigated complaints and instigated appropriate action in line with enforcement policy.
  • Enforced legislation in adherence to published policies and procedures relevant to licenses and permits
  • Prepared and presented over 50+ reports to members of licensing committee.
  • Provided expert advise and guidance to applicants, internal officers and senior management.
  • Collaborated with other enforcement agencies and exchanged enforcement intelligence.
  • Reviewed and developed council's licensing policies in relation to emerging legislation.

Licensing Enforcement Officer

Corby Borough Council
Corby, Northamptonshire
12.2007 - 07.2017
  • Enforced legislation in adherence to published policies and procedures relevant to licenses and permits.
  • Investigated complaints and instigated appropriate action in line with enforcement policy.
  • Delivered licensing of premises, persons and vehicles in line with council policy and procedures.
  • Collaborated with other enforcement agencies and exchanged enforcement intelligence.
  • Prepared and presented over 75+ reports to members of licensing committee.
  • Gave court evidence on behalf of council in relation to licensing appeals.

Education

GCSEs -

Bretton Woods School
Peterborough
09.1985 - 07.1991

Skills

  • Case investigation planning
  • Investigative research
  • Policy enforcement
  • Change management
  • Process improvement strategies
  • Relationship building
  • Multidisciplinary collaboration
  • Policies and procedures implementation
  • Multi-site operations
  • Resource planning and allocation
  • High-pressure environments
  • Advertising

Timeline

Operations Manager

T&T Private Hire
11.2022 - 06.2023

Operations Manager

4X Ltd
04.2022 - 11.2022

Licensing Enforcement Officer

Huntingdonshire District Council
07.2017 - 04.2022

Licensing Enforcement Officer

Corby Borough Council
12.2007 - 07.2017

GCSEs -

Bretton Woods School
09.1985 - 07.1991

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Steven Foster