Summary
Overview
Work history
Education
Skills
Additional Experience
Certification
References
Timeline
Generic

Steven David Barker

Cottingham,United Kingdom

Summary

Experienced in retail operations management with a strong focus on project planning and coordination, strategic pricing and forecasting, and staff training and development. Proven track record in sales development, inventory management, profitability enhancement, health and safety compliance, merchandising strategies, floor layout design, product portfolio management, and customer service excellence. Dedicated to driving business growth through innovative solutions and exceptional customer service.

Overview

32
32
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Manager - King William IV

CLARKE & CO. (COTTINGHAM) LTD
Cottingham, East Riding of Yorkshire
07.2023 - Current
  • Interacted with customers to uphold exceptional service standards.
  • Ensured compliance with health and safety regulations across all areas.
  • Conducted regular stock checks and placed orders with suppliers.
  • Recruited, trained, and managed staff while leading meetings for updates and motivation.
  • Monitored profitability and performance to consistently exceed sales targets.
  • Collaborated with regional BDM to evaluate pub performance and establish sales goals.
  • Cultivated strong relationships with clients to secure repeat business.

Customer & Trading Manager

J SAINSBURY PLC
Hull Area
10.2021 - 07.2023
  • Utilising strong leadership skills to developing further customer/colleague relationships
  • Supporting and influencing colleagues, provide challenges to them
  • Displaying my communication skills and my ability to motivate colleagues
  • Show how to plan effectively, work flexibly and to approach tasks with an open mind
  • Providing examples of my knowledge of how to drive sales
  • Demonstrating great service and attention to detail
  • Acquiring and developing new skills
  • Assisting colleagues with all kinds of tasks throughout their stores

Project Support Leader

BLUESTONES ONE
Worksop
05.2020 - 09.2021
  • Assumed position of Project Support Leader for national rollouts following acquisition of Dee Set Store Development by Bluestones One

Operations Support Leader

DEE SET STORE DEVELOPMENT
Stoke on Trent
01.2020 - 05.2020
  • Led teams to enhance performance and support field colleagues effectively.
  • Delivered training and inductions for new colleagues to ensure rapid integration.
  • Coached existing colleagues, fostering best practices in compliance standards.
  • Identified and developed potential candidates for Team Leader roles.
  • Collaborated with field teams to assess performance and implement improvements.
  • Maintained operating standards to maximise first-time success rates.
  • Achieved client KPIs, reporting daily on performance and issues.
  • Cultivated a positive culture that prioritised exceptional customer service.
  • Achieved operational efficiency by monitoring and analysing key performance indicators.

Team Leader/ Project Support Co-ordinator/ Resource Planning Co-ordinator/ Floor Layout Planner

DeeSet
Stoke-on-Trent, Staffordshire
10.2010 - 04.2020
  • Developed strategic plans to enhance store market share in designated area.
  • Implemented regional sales and marketing initiatives while coordinating distributor sales force.
  • Delegated work assignments and promoted cross-training and peer mentoring among personnel.
  • Established effective floor set packages that aligned with new merchandising strategies.
  • Designed planograms for visually appealing merchandising displays.
  • Coordinated promotional product arrangements with store personnel to enhance collaboration.
  • Steered recruitment and training activities to maximise staff potential and development.
  • Managed stock levels to optimise profitability and increase regional sales.

Project Support Team

Morrisons PLC
04.2017 - 10.2017
  • 6-month secondment to Morrisons Property Dept. Assisting Project Managers in all aspects of store refurbishments nationwide, from pre-works through to completion of project.

Merchandising Coordinator

Central England Co-operative
08.2015 - 01.2017
  • 18-month secondment to Central England Co-operative’s Store Planning & Merchandising team, supporting Project Managers in coordinating all aspects of shop fitting, ranging and merchandising on both refits and new store set-ups, from pre-works through to launch.

Customer Service Advisor

COMET GROUP PLC
Hull
07.2008 - 07.2009
  • Delivered exceptional and world-class customer service by developing processes and procedures that assured consistent, quality service and establishing customer satisfaction and loyalty. Maintained accountability for proper scrutiny and recording of the complaints received from customers. Skilfully offered management with feedback gained from customers which facilitated in developing products and services tailored according to the customers’ needs.
  • Contributed to development and maintenance of customer database and involved in sales processing. Answered to customer inquiries and requests, along with determined appropriate course of action in resolving issues.
  • Strengthened and maintained strong business relationships with individual and business customers, external parties and manufacturers, and established a teamwork environment that encouraged hard work and collaboration.

Bar Manager

VARIOUS PUBCOS
04.1993 - 03.2007
  • Spearheaded and streamlined the overall operations of a wide range of pubs and bars nationwide, while working within fast paced industry and offered successful ideas to help and benefit company in daily operations to optimise overall revenue. Conducted overall auditing, while collaborating with the housekeeping department, and implementing safety procedures. Established strong quality reputation within the community amongst customer bases.
  • Efficiently functioned in all the required areas and assured the employment of the best practice. Determined areas demanding improvement and delivered exceptional support to customers in their relevant queries.
  • Embraced an effective training and development strategy for team members, while ensuring high levels of productivity. Retained sanitation standards and guaranteed compliance of all health and safety standards.

Education

Bachelor of Arts (Hons) - American Studies

UNIVERSITY OF HULL
09.2007 - 06.2010

Higher Education Diploma - Educational Studies

Manchester Metropolitan University
09.1986 - 07.1990

Skills

  • Retail operations management
  • Project planning and coordination
  • Strategic pricing and forecasting
  • Staff training and development
  • Sales development
  • Inventory management
  • Profitability enhancement
  • Health and safety compliance
  • Merchandising strategies
  • Floor layout design
  • Product portfolio management
  • Customer service excellence

Additional Experience

  • Trainee Buyer : William Jackson and Son, Hull, East Yorkshire
  • Refurbishment Roll-out Manager : William Jackson and Son, Hull, East Yorkshire

Certification

Personal Licence holder


References

References available upon request.

Timeline

Manager - King William IV

CLARKE & CO. (COTTINGHAM) LTD
07.2023 - Current

Customer & Trading Manager

J SAINSBURY PLC
10.2021 - 07.2023

Project Support Leader

BLUESTONES ONE
05.2020 - 09.2021

Operations Support Leader

DEE SET STORE DEVELOPMENT
01.2020 - 05.2020

Project Support Team

Morrisons PLC
04.2017 - 10.2017

Merchandising Coordinator

Central England Co-operative
08.2015 - 01.2017

Team Leader/ Project Support Co-ordinator/ Resource Planning Co-ordinator/ Floor Layout Planner

DeeSet
10.2010 - 04.2020

Customer Service Advisor

COMET GROUP PLC
07.2008 - 07.2009

Bachelor of Arts (Hons) - American Studies

UNIVERSITY OF HULL
09.2007 - 06.2010

Bar Manager

VARIOUS PUBCOS
04.1993 - 03.2007

Higher Education Diploma - Educational Studies

Manchester Metropolitan University
09.1986 - 07.1990

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Steven David Barker