Summary
Overview
Work history
Education
Skills
Additional information
Timeline
Generic

Steven Burns

Aberdeen,Aberdeen City

Summary

Hardworking, Friendly and Approachable, with a good transferable skill set gained through several Industries, strong ability to learn and implement new skills effectively and thus thrive in fast paced dynamic environments. Excellent communication and interpersonal skills and a proven record for reliability, productivity and attention to detail, proficient within a team or on my own and excel in hands on tasks, A solid can do approach and a self driven want to do my best each day.

Overview

15
15
years of professional experience

Work history

Lead customer service host

Dunelm
Aberdeen, Aberdeen City
02.2012 - Current
  • Worked closely with duty manager daily to plan effective actions to boost sales in-store or through our online platform
  • Met set targets for weekly sales growth
  • Engaged with 100+ customers weekly on a one to one basis to advise and answer any and all queries, leading to boosted in-store and online sales
  • Managed and maintained 2x departments in-store, being the in-store expert in both
  • Proficient in all store areas including warehouse and yard
  • Ensured that all health and safety procedures are followed according to compony compliance
  • Trained consultant in our made to measure department
  • Answered and dealt with any incoming calls

Retail assistant

C.E.X
Inverness, Highland
07.2011 - 01.2012
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Assisted 50+ customers daily, answering any and all queries
  • Tested and Graded incoming stock to time given deadlines and authorised the purchase of stock for sale in-store
  • Handled the transaction of cash between till and customer and opened and closed tills at start and close of shift
  • Maintained a high degree of cleanliness in-store
  • Trained new staff in store practices

Training Assistant/Production Lead

Calman Trust
Inverness, Highland
03.2010 - 03.2011
  • Handled queries and concerns of trainees, providing immediate resolution.
  • Collaborated with trainers to develop effective training modules.
  • Worked closely with trainers during practical tasks, ensuring safety measures were always adhered to.
  • Assisted in tailoring the curriculum based on individual needs and abilities, achieving better results.
  • Created comprehensive training materials to enhance understanding of tasks.
  • Fostered a positive learning atmosphere, promoting active participation from trainees.
  • Lead in the production and fulfilment of customer orders within a custom garment business ensuring designs met with customers expectations and all communications were answered promptly
  • Mentored and trained all trainees in each process of production
  • Used a range of machinery and software and ensured all health and safety guidelines ere followed
  • Ensured all items for sale met quality control guidelines

Education

Scottish Higher (A) - Art and design

Culloden Academy
Inverness

Scottish Higher (C) - History

Culloden Academy
Inverness

Scottish Higher (B) - Craft and Design

Culloden Academy
Inverness

Scottish Higher (B) - Physical Education

Culloden Academy
Inverness

Skills

  • Great Customer Service
  • Strong Attention to detail
  • Strong Problem Solver
  • Great Time Keeper
  • Fast Adaptability
  • Can do Attitude
  • Great communication
  • Computer Literate
  • Team Player
  • Fast Learner

Additional information

I am also Trained in the use of Forklifts for stock movement and in general labouring and have worked on site setting up stage rigs and festivals. I am a very active person and enjoy keeping fit and healthy and in my spare time enjoy going to see music events or getting out into the hills  

Timeline

Lead customer service host

Dunelm
02.2012 - Current

Retail assistant

C.E.X
07.2011 - 01.2012

Training Assistant/Production Lead

Calman Trust
03.2010 - 03.2011

Scottish Higher (A) - Art and design

Culloden Academy

Scottish Higher (C) - History

Culloden Academy

Scottish Higher (B) - Craft and Design

Culloden Academy

Scottish Higher (B) - Physical Education

Culloden Academy
Steven Burns