Steven Booth
Burnley,Lancashire
Summary
Experienced professional with keen focus on service management. Possess unique skills in strategic planning, problem-solving and team leadership that drive business and service success in fast-paced environments. Committed to achieving high standards of customer satisfaction and operational excellence. Experienced in delivering support to frontline staff and overseeing information, advice and support services.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
Work history
Information, Advice and Support Service Manger
Salford City Council
Salford, Greater Manchester
07.2020 - 10.2025
- Managed the statutory information. advice and support service for families with children and young people with special educational needs and disabilities (SEND)
- Impartial, confidential advice around all areas of SEND relating to education, health and social care for children and young people aged 0-25
- Line managed a team of qualified SIASS Officers, offering case management, supervision and day-to-day leadership
- Oversaw the budget for the service
- Allocated casework and reduced waiting times
- Created and delivered training to professionals and families
- Worked with key stakeholders via the Advisory Board and other forums to ensure the service was responsive to the needs of the families
- Point of escalation for safeguarding issues, complaints or other disputes
- Legally trained in SEND Law
Youth Team Member
Carnival Cruises
Southhampton, Hampshire
09.2019 - 02.2020
- Delivered programme of youth work and positive activities to children and young people onboard aged 0-18 to enhance their holiday experience
- Followed all company policies including safeguarding and health and safety
- Created resources for sessions and evaluated the impact of sessions on engagement
Head of Year 11
Philips High School
Bury, Greater Manchester
09.2018 - 05.2019
- Managed the behaviour, attendance, attainment, well-being and safeguarding of Year 11 cohort
- Case managed a cohort of vulnerable young people who were at risk of under-achieving, exclusion or not attending school
- Leading a team of Form Tutors to deliver high-quality pastoral care
- Safeguarding lead within the year group attending mutli-agency meetings and referring to external agencies as relevant
Head of House
Oasis Academy Oldham
Oldham, Greater Manchester
10.2017 - 05.2018
- Managed the well-being, behaviour, attendance, attainment and safeguarding for a House within the school
- Case managed a group of young people at risk of suspension, under-achieving, suspension or not attending school
- Line managed a team of Form Tutors
- Safeguarding lead for the House, attending mutli-agency meetings and making external referrals as necessary
Designated Safeguarding Lead
The Manchester College
Manchester, Greater Manchester
11.2016 - 09.2017
- Single point of contact for safeguarding at the College's largest Campus
- Managed a team of Deputy Designated Safeguarding Leads offer line management, case management, supervision and day-to-day support
- Attended multi-agency meetings for specific young people and made referrals to external agencies
- Reviewed all safeguarding concerns and either actioned or delegated to a member of the team
- Held risk stratification meetings with each curriculum area to monitor and support particularly vulnerable young people and adult learners
- Delivered bespoke training to colleagues around key safeguarding issues
Education
NVQ Level 3 - SEND Law
Independent Provider of Special Education Advice
Bishop's Stortford, Hertfordshire 12.2020 - 06.2023
Certificate of Higher Education - Psychology
Open University
Milton Keynes 10.2011 - 07.2013
NVQ Level 3 - Youth Work
The Manchester College
Manchester 10.2009 - 07.2011
A-Levels - Biology (C), General Studies (A), Psychology (A), Sociology (A)
St Theodores's R.C. Sixth Form
Burnley 09.2004 - 07.2006
GCSEs - 11 GCSEs A*-C including Maths (B), English Language (A*), English Literature (A*)
St Theodore's R.C. Sports College
Burnley, Lancashire 10.2000 - 07.2004
Skills
- Strong background in safeguarding relating to children and adults (including Level 4 Safeguarding training, November 2025)
- Experienced manager and leader
- Significant experience in managing case work of others, offering support, challenge and reflective practice
- Excellent ICT skills including data analysis and use of a wide variety of ICT packages (eg Microsoft Office, LiquidLogic, EMS, CPOMS)
- Over 5 years offering direct information, advice and support around a vast area of different specialisms including education, health and social care
- Experienced in working with stakeholders and multi-agency agencies, forging strong working relationships and partnership working
- Value-based leader, non-judgemental and empathetic
References
References available upon request.
Timeline
NVQ Level 3 - SEND Law
Independent Provider of Special Education Advice
12.2020 - 06.2023
Information, Advice and Support Service Manger
Salford City Council
07.2020 - 10.2025
Youth Team Member
Carnival Cruises
09.2019 - 02.2020
Head of Year 11
Philips High School
09.2018 - 05.2019
Head of House
Oasis Academy Oldham
10.2017 - 05.2018
Designated Safeguarding Lead
The Manchester College
11.2016 - 09.2017
Certificate of Higher Education - Psychology
Open University
10.2011 - 07.2013
NVQ Level 3 - Youth Work
The Manchester College
10.2009 - 07.2011
A-Levels - Biology (C), General Studies (A), Psychology (A), Sociology (A)
St Theodores's R.C. Sixth Form
09.2004 - 07.2006
GCSEs - 11 GCSEs A*-C including Maths (B), English Language (A*), English Literature (A*)
St Theodore's R.C. Sports College
10.2000 - 07.2004