Steven Barr

• Contacting new customers to welcome them to the company ensuring that they have a positive first impression.
• Checking the information we have on file is accurate and up to date
• Dealing with customers complaints about the operation of their vehicle and their relationship with the supplying dealer.
• Previously this role involved up selling additional insurance products.

• Responding to customers queries regarding their finance agreement.
• Generating quotes for early settlement payment.
• Taking settlement payments.
• Addressing and recording complaints from customers regarding their experience of close brothers or their supplying dealership.

• Providing assistance to customers with their various domestic appliance repair issues and general queries regarding their warranties.
• Arranging customers's repairs.
• Offering customers the opportunity to take out warranty and insurance agreements in a compliant manner.
• Arranging the selection and delivery of replacement products for the customer.
• Dealing with queries regarding delivery date and times. Dealing with queries regarding the writing off of their unrepairable appliances.

• Stacking shelves.
• Moving stock.
• Dealing with customer's queries.

• Ensuring trolleys are out of the way of customers.
• Stacking shelves.
• Dealing with customer's queries.

Analysing CCTV footage of cars in London to determine from their number plate which are eligible to pay the congestion charge.

• Stacking shelves.
• Moving stock.
• Ensuring clothes are cleaned, ironed and ready to be put on the shop floor.
• Operating the till

• Stacking shelves.
• Moving stock.
• Ensuring clothes are cleaned, ironed and ready to be out on the shop floor.
• Operating the till.