Summary
Overview
Work history
Education
Timeline
Generic

Steven Barr

Coventry,West Midlands

Summary

I am polite, friendly and hard working. I take pride in giving the best possible customer journey. I have over 8 years of experience in customer service roles and am looking for a new role where I can use my skills to give excellent customer service. I also work well as part of a team and am always willing to listen and learn from my peers. For my hobbies and interests I enjoy foreign travel in a wide variety of places, good food and take a keen interest in various forms of entertainment such as film, television, old music, comics, novels and video games

Overview

13
13
years of professional experience

Work history

Close Brothers Outbound Welcome Team

Foundever
Coventry, West Midlands
2023.04 - 2025.06
  • Contacting new customers to welcome them to the company ensuring that they have a positive first impression.
  • Checking the information we have on file is accurate and up to date
  • Dealing with customers complaints about the operation of their vehicle and their relationship with the supplying dealer.
  • Previously this role involved up selling additional insurance products.

Close Brothers Customer Service Advisor

Foundever
Coventry, West Midlands
2019.07 - 2023.04
  • Responding to customers queries regarding their finance agreement.
  • Generating quotes for early settlement payment.
  • Taking settlement payments.
  • Addressing and recording complaints from customers regarding their experience of close brothers or their supplying dealership.

Customer Service Advisor with Domestic And General

Foundever
Coventry, West Midlands
2016.12 - 2019.07
  • Providing assistance to customers with their various domestic appliance repair issues and general queries regarding their warranties.
  • Arranging customers's repairs.
  • Offering customers the opportunity to take out warranty and insurance agreements in a compliant manner.
  • Arranging the selection and delivery of replacement products for the customer.
  • Dealing with queries regarding delivery date and times. Dealing with queries regarding the writing off of their unrepairable appliances.

Volunteer with B & M

B & M
Coventry, West Midlands
2016.09 - 2016.10
  • Stacking shelves.
  • Moving stock.
  • Dealing with customer's queries.

Volunteer with B & Q

B & Q
Coventry, West Midlands
2016.04 - 2016.06
  • Ensuring trolleys are out of the way of customers.
  • Stacking shelves.
  • Dealing with customer's queries.

Enforcement officer

NSL Services
Coventry, West Midlands
2015.12 - 2016.01

Analysing CCTV footage of cars in London to determine from their number plate which are eligible to pay the congestion charge.

Volunteer with Air Ambulance

Air Ambulance
Coventry, Coventry
2013.05 - 2014.05
  • Stacking shelves.
  • Moving stock.
  • Ensuring clothes are cleaned, ironed and ready to be put on the shop floor.
  • Operating the till

Volunteer with Shelter

Shelter
Coventry, West Midlands
2012.12 - 2013.05
  • Stacking shelves.
  • Moving stock.
  • Ensuring clothes are cleaned, ironed and ready to be out on the shop floor.
  • Operating the till.

Education

BTEC - Work Skills

City College Coventry
Coventry
2001.04 -

GCSE A - Religious Education

Cardinal Wiseman RC School
Coventry
2001.04 -

GCSE B - History

Cardinal Wiseman RC School
Coventry
2001.04 -

GCSE C - ICT

Cardinal Wiseman RC School
Coventry
2001.04 -

GCSEs A - English Language

Cardinal Wiseman RC School
Coventry
2001.04 -

GCSEs A - English Literature

Cardinal Wiseman RC School
Coventry
2001.04 -

Functional Skills Level 2 - Mathematics

Coventry Adult Education Service
Coventry
2001.04 -

A Level A - Sociology

Cardinal Wiseman RC School
Coventry
2001.04 -

A Level B - English Literature

Cardinal Wiseman RC School
Coventry
2001.04 -

A Level C - History

Cardinal Wiseman RC School
Coventry
2001.04 -

Timeline

Close Brothers Outbound Welcome Team

Foundever
2023.04 - 2025.06

Close Brothers Customer Service Advisor

Foundever
2019.07 - 2023.04

Customer Service Advisor with Domestic And General

Foundever
2016.12 - 2019.07

Volunteer with B & M

B & M
2016.09 - 2016.10

Volunteer with B & Q

B & Q
2016.04 - 2016.06

Enforcement officer

NSL Services
2015.12 - 2016.01

Volunteer with Air Ambulance

Air Ambulance
2013.05 - 2014.05

Volunteer with Shelter

Shelter
2012.12 - 2013.05

BTEC - Work Skills

City College Coventry
2001.04 -

GCSE A - Religious Education

Cardinal Wiseman RC School
2001.04 -

GCSE B - History

Cardinal Wiseman RC School
2001.04 -

GCSE C - ICT

Cardinal Wiseman RC School
2001.04 -

GCSEs A - English Language

Cardinal Wiseman RC School
2001.04 -

GCSEs A - English Literature

Cardinal Wiseman RC School
2001.04 -

Functional Skills Level 2 - Mathematics

Coventry Adult Education Service
2001.04 -

A Level A - Sociology

Cardinal Wiseman RC School
2001.04 -

A Level B - English Literature

Cardinal Wiseman RC School
2001.04 -

A Level C - History

Cardinal Wiseman RC School
2001.04 -
Steven Barr