Steve Forster

PERSONAL STATEMENT I am a confident, resilient and highly experienced leader with over 30 years' experience in the Motor Industry. In my most recent position I was head-hunted and recognised by the Commercial Director of MG UK as an exemplary individual who could turn around any business. This led me to my most recent assignment which began as Head of Sales Operations for a car dealership group, based in the North-East. Within 6 weeks I had proven myself and was given the role of Head of Group Operations which included managing the sales department, aftersales department, marketing department including all personnel management within those departments. I excel in challenging situations and am looking for a new challenge that makes good use of my wide range of skills and my deep-rooted commitment to giving my all to whatever role I am given. Historically, during my career in motors I have been complicit in ensuring the businesses I ran won multiple industry awards for sales, aftersales and customer service. Having held a broad range of roles within a car dealership and worked my way through the layers of management, I possess an excellent understanding of the full business. I'm known as a people manager with a passion for delivering excellent customer service, I have a direct and considered approach which has served me well over the years. When it comes to dealing with individuals, I find that I can quickly assess a situation and see the best method to diffuse any conflict, highlight a new strategy or motivate someone to bring out their best. I am as comfortable communicating with technicians in the workshop as I am holding my own within a Boardroom with fellow shareholders and upper management. I bring this confidence along with me when I interface with senior people at manufacturers, finance houses or the business partners I encounter and maintain excellent relationships with some key members of the partners we have worked with over the years. I have a keen eye for highlighting and realising opportunities across the breadth of the business I have worked within, including but not limited to - additional franchise opportunity, internal target setting and achievement of manufacturer goals, identifying sales and aftersales opportunities for growth and realising untapped areas of the business . I have also managed and headed the supply of vehicles to various rental companies over the years. My experience to date is diverse and thorough, with a tremendous amount of transferrable skills in leadership, sales, as well as people and performance management which I hope to utilise going forward and know that I am an excellent candidate for a variety of roles as a result.