Steve Turner
Worthing,United Kingdom
Summary
Experienced Senior Business Analyst with expertise in business process re-engineering, requirements gathering, and stakeholder relationship management.
Skilled in modelling business processes, developing wireframe diagrams, and producing detailed requirements specifications to drive change management and deliver measurable improvements.
Proficient in project management, benefit realisation, and third-party supplier management, with a proven track record of implementing process improvements and safeguarding business readiness.
Adept at defect management, live proving, and delivering MI reporting to support organisational objectives.
Committed to leveraging analytical skills and strategic insight to optimise operations and achieve sustainable growth.
Overview
42
42
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Senior Business Analyst
Legal & General
Hove
01.2019 - 02.2025
- Collaborated on projects in Technology Risk, enhancing risk and control frameworks
- Led analysis for a project delivering OneStream consolidation platform, replacing L&G's existing COGNOS system
- Collaborated with L&G Project Manager and Deloitte to define requirements and test OneStream
Senior Business Analyst - Procurement Implementation Project
Legal & General
Hove
08.2018 - 01.2019
- Working on the implementation of a new RFx platform (SMART by GEP)
- Role was to deliver 'as is' process flows to the supplier to aid in the creation of new workflows within the platforma
- Also, worked with L&G's third party IT support partners (TCS, Vodafone and Kyndryl) to implement single sign on (SSO) solutions for L&G users and data transfer capabilities (SFTP)
GDPR Business Analyst
Legal & General
Hove, United Kingdom
02.2018 - 07.2018
- Providing support and analysis for L&G's GDPR project focusing on due diligence questionnaire to all L&G suppliers and analysis of replies with recommendations for remediation actions if required
Delivery Manager
Legal & General
Hove
05.2016 - 01.2018
- Spent 20 months working on a major transformational programme to migrate people and processes from L&G's main site in Surrey which was being closed
- Managed the migration of the Group Finance team down to L&G's Hove office (over 160 people, the largest movement of staff of the whole programme)
- Worked as part of a team introducing new ways of working to help in retaining highly qualified and difficult to replace staff
- At the end of the transition period the project helped to retain 70% of current staff up from a pre-project estimate of 30%
- Worked to introduce agile ways of working with the necessary changes to culture and behaviours required
- This meant working closely with management and team members to agree on the best way of working so that people could work easily from multiple locations, including at home, while not impacting in business as usual
- Helped to introduce better ways of collaboration (Skype for business, new IT kit, Microsoft OneDrive and associated Cloud based applications) so that team could successfully work together regardless of where they were working from
- Helped to introduce a new desk booking application that allowed the business to manage increased headcounts at the remaining offices on an average of 7:10 ratio
- Closely involved in re-furbishing existing workspaces to maximise their use in an agile working environment
- This meant organising new furniture, breakout spaces, lockers etc
- And ensuring that the work was done in a way that didn't impact on the teams
- As part of the programme I worked closely with a number of in-house and third-party suppliers to ensure that all products were delivered on time and to an agreed specification
Contract Business Analyst
Zurich Insurance Company Ltd
Fareham
02.2016 - 05.2016
- Worked on a Underwriting Transformation programme analysing standard and non standard policy wordings across all of Zurich's product range
- Identified issues and made recommendations for improvements while capturing the current wording structures so that future changes could be made more easily and to an approved corporate standard
Business Analyst (Contract Role)
Zurich Insurance Company Ltd
Fareham
02.2014 - 11.2015
- I operated within an £Multi-million SME Transformation Programme which offered a 'Self Service' option to Brokers, enabled the production of quotes and issuing of policies
- I was involved on multiple launches and drove requirements workshops, process modelling and requirements specification production
- I also played a critical part in assisting with the resolution of clarifications raised by offshore developers, supporting UAT& defect management and assisted with Go-Live activities for various launches
- Succeeded in supporting the successful Go-Live for Launch 2 in May 2014 which allowed Brokers to sell products, with Launch 3 ready to Go-Live in February 2016
- Worked closely with Zurich's SharePoint Clarification Process Owners to significantly improve and streamline this critical process
Senior Business Analyst
Legal & General
Hove
01.2005 - 12.2013
- I progressed into new role in 2005, responsible for providing business analysis services to major programmes and smaller development & change projects
- I was initially engaged on a major £5m+ RDR Programme to implement all changes relating to the advisory charge process following a directive issued by the Financial Conduct Authority
- I took ownership for reviewing FCA policies, capturing 'as-is & to-be' processes and working with all relevant business functions to facilitate all process and technical changes in time for the critical deadline of December 2012
- Other Notable Projects: Drove detailed business impact analysis of FATCA (Foreign Account Tax Compliance Act) on business processes and the identified all associated risks
- Led a major customer communication exercise as a result of changes by the FCA and DWP on rules around Lifestyle profiles for Pension customers
- Managed delivery of a new product development: 'Life Plan Bond', balancing the requirements of various internal Parties and legislations with a projected ROI of £140m APE within the next five years
- Handled the completion of the concept and feasibility stages for a ground breaking initiative to extend the terms of Traded Endowment policies, market was estimated to be worth £1Bn of Assets Under Management
- Supported rollout of Desktop upgrades to over 3,500 staff across multiple sites which significantly increased processing efficiencies relating to response times and reliability
Site Location manager
Legal & General
Shoreham-by-Sea
06.2002 - 12.2004
- Main responsibilities included: The direct management of 70 people, including 6 Direct Reporting Managers, overseeing the storage and retrieval of all policy correspondence and the strategic migration to image scanning
- Site management accountability of a budget in excess of £1.2M per annum, including all headcount, rental and IT and third party supplier costs
- Main achievements included: Initiation of long terms Strategic objective in closure of the Site in 2010, saving in excess of £1m on direct costs per annum
- Migration to image scanning of all Policy correspondence, improving all internal Service Level Agreements in terms of ability to access Policy correspondence
- Negotiation to outsource certain functionality, producing £300,000 savings per annum and corresponding adherence to established service levels
Sales Consultant
BT
01.1983 - 07.1993
- Responsible for Account Management of Corporate clients as well as sales of new systems and services
Education
Diploma - Print Journalism
London College of Printing
01.1982 - 01.1983
Skills
- Business Process Re-engineering
- Business Process
- Requirements Gathering
- Detailed Requirements Gathering
- Modelling Business Processes
- Developing Wireframe Diagrams
- Producing Requirements Specifications
- Driving Change Management
- Stakeholder Relationship Management
- Project Management & Benefit Realisation
- Defect Management & Analysis
- Live Proving
- Delivering MI Reporting
- Third Party Supplier Management
- Process Improvements & New Initiatives
- Safeguarding Business Readiness
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Certification
- BCS International Diploma in Business Analysis
- What Is Scrum?
- Certified software tester
- MSP Foundation Certificate in Programme Management
- How to Lead and Inspire Change
- Leading Strategically
Timeline
Senior Business Analyst
Legal & General
01.2019 - 02.2025
Senior Business Analyst - Procurement Implementation Project
Legal & General
08.2018 - 01.2019
GDPR Business Analyst
Legal & General
02.2018 - 07.2018
Delivery Manager
Legal & General
05.2016 - 01.2018
Contract Business Analyst
Zurich Insurance Company Ltd
02.2016 - 05.2016
Business Analyst (Contract Role)
Zurich Insurance Company Ltd
02.2014 - 11.2015
Senior Business Analyst
Legal & General
01.2005 - 12.2013
Site Location manager
Legal & General
06.2002 - 12.2004
Sales Consultant
BT
01.1983 - 07.1993
Diploma - Print Journalism
London College of Printing
01.1982 - 01.1983
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