Steve Soulby

I accepted voluntary redundancy in July 2024 and have been self employed offering home maintenance services since then.

• Handled customer enquiries, leading to improved client relations.
• Fostered a positive communication environment with consistent professionalism in interactions.
• Explained complex terms in simple language, enhancing client comprehension levels.
• Kept abreast of industry trends, maintaining competitiveness in service provision.
• Enhanced customer loyalty through the provision of personalised service solutions.
• Increased customer satisfaction by promptly addressing and resolving queries.
• Maintained detailed records for enhanced data management processes.
• Responded to customer requests with friendly, knowledgeable service and support.
• Managed workflow to continuously exceed quality service goals.

• Oversaw stock management procedures ensuring optimal availability of spares for quick turnaround times during repairs.
• Maintained high levels of communication with customers post-sale, ensuring their needs were met fully.
• Ensured prompt response to customer queries, resulting in higher customer retention rates.
• Set up a comprehensive feedback system, enriched the quality of services offered.
• Improved customer satisfaction by developing and implementing effective aftersales strategies.
• Managed recall campaigns to minimise brand damage and maintain trust.
• Boosted brand loyalty with targeted aftersales marketing campaigns.
• Created a systematic approach for order tracking, which resulted in fewer lost orders and improved deliverability timeframes.
• Coordinated cross-departmental efforts for seamless service delivery after purchase.

• Improved parts inventory by implementing effective management systems.
• Maintained accurate records of received goods, facilitating easy tracking and accountability.
• Managed vendor relations to secure competitive pricing.
• Collaborated with other department managers to ensure a unified approach towards business objectives.
• Administered annual budget guidelines and controlled expenditure accordingly, maintaining fiscal responsibility.
• Focused on continuous improvement initiatives which resulted in streamlined operational processes within the parts department.
• Utilised advanced software tools to manage inventory effectively, reducing waste and overstocking issues.
• Coordinated with service department for seamless operations.
• Ensured compliance with company policies and local regulations in all operations related to parts management.
• Oversaw stock audits regularly to maintain accuracy in inventory counts.

• Catalogued auto parts for easy retrieval and organisation.
• Communicated effectively with customers to understand their needs better.
• Performed daily stock counts ensuring adequate inventory levels.
• Coordinated with technicians to provide necessary vehicle components on time.
• Enhanced customer satisfaction with prompt and accurate service.

Joined the team that dealt with commercial vehicle parts, serving both trade and retail customers.

Trained to remanufacture diesel and petrol engines for trade and retail customers.

Working within a team of people to meet tight deadlines.