Summary
Overview
Work history
Education
Skills
Timeline
Generic

Steve Robinson

Kirkby in Ashfield,Nottingham

Summary

A determined, energetic and self-motivated person with expertise in operational management and leadership management, driving continuous improvement and maintaining high service and safety standards.

A highly organised professional with a proven ability to work effectively under pressure. Skilled in engaging stakeholders, managing crises, and successfully planning and executing projects and events.

Strong communication skills and problem-solving abilities with the ability to motivate and produce results through team collaboration.

Skilled in actively listening and addressing concerns, fostering strong relationships built on trust and mutual respect. My expertise in conflict resolution allows me to navigate challenging situations with diplomacy, ensuring that conflicts are resolved constructively and that all parties remain aligned.

Overview

12
12
years of professional experience

Work history

Deputy Village Director

Center Parcs, Sherwood Forest
, Nottingham
09.2016 - 04.2025
  • Direct village operations, including service delivery, standards, security and safety.
  • Oversaw the introduction of the Guest Experience Managers
  • Played a key role in the delivery of multi-million pound projects (Atlantis, The Venue)
  • Effectively managed teams during emergency/red book situations minimising risk and brand reputation
  • Collaborated with managers to achieve outstanding BSI audit performance
  • Coordinated the village seasonal team resulting in achieving best village for overall service 2024.

Leisure Services Manager

Center Parcs, Woburn
04.2013 - 09.2016
  • Developed and delivered a recruitment and training plan for over 400 colleagues
  • Led a cross-functional team fostering a culture of excellence and accountability
  • Managed and mentored a team of 7 managers to surpass profit and service targets,
  • Enhanced organisational delivery increasing service delivery, standards and profitability.
  • Played a key role in developing and implementing the new "children activity programme"
  • Oversaw seasonal events programme increasing guest satisfaction scores

Education

Sport & Recreation Management -

Loughborough College
Loughborough

A-Levels - Economics, Physiology, Business Studies

Swaffham Sixth Form
Norwich

Skills

  • Operational Management
  • Leadership Management
  • Stakeholder Engagement
  • Crisis Management
  • Project and Event Management/Planning
  • Planning and Organisational skills
  • Continuous improvement
  • Service, Standards, Safety Standards

Timeline

Deputy Village Director

Center Parcs, Sherwood Forest
09.2016 - 04.2025

Leisure Services Manager

Center Parcs, Woburn
04.2013 - 09.2016

Sport & Recreation Management -

Loughborough College

A-Levels - Economics, Physiology, Business Studies

Swaffham Sixth Form
Steve Robinson