Steve Quinn
Coventry,West Midlands
Summary
Accomplished professional with expertise in CRM platforms and a strong focus on quality assurance strategies. Demonstrates exceptional crisis management skills and a commitment to service quality assurance. Aims to leverage these competencies to drive organisational success and enhance customer satisfaction.
Driven individual with knack for leadership and problem-solving. Demonstrates strong communication and organisational skills, coupled with deep understanding of customer service principles. Poised to enhance team performance and elevate customer satisfaction.
Results-driven Service Manager with talent for transforming operations and boosting customer satisfaction. Led teams to streamline processes, reducing turnaround times and improving service quality. Recognised for creating collaborative work environment that enhances team performance and drives business growth.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work history
Service Manager
Johnsons
Tamworth, Staffordshire
2025.07 - 2026.03
- Reduced costs by applying budget-saving measures while keeping service quality intact.
- Built a detailed induction programme to raise new hire productivity from day one.
- Delegated tasks to strengthen team output and improve day-to-day productivity.
- Followed health and safety rules to lower workplace accident risk continually.
- Conducted thorough audits on services provided, maintaining top-quality standards consistently.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Liaised with suppliers for smooth operation of daily activities without interruption or delay due to lack of resources.
- Fostered strong relationships with clients through excellent customer service skills.
- Coordinated staff development training to improve overall service delivery.
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Implemented a new feedback system for more efficient performance reviews.
- Improved response times, resulting in higher client satisfaction rates.
- Led team meetings to set performance goals and review progress regularly.
- Streamlined service operations by enhancing team collaboration and communication.
- Reviewed operational policies periodically for improvements in efficiency and effectiveness.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Led and inspired team of [Number] to uphold brand standards and demonstrate professionalism.
- Evaluated use of resources to identify areas to cut costs and opportunities for investment.
Workshop controller
Johnsons
Solihull, West Midlands
2024.10 - 2025.07
- Implemented new diagnostic and repair technology for faster vehicle turnaround times.
- Enhanced workshop efficiency by applying stronger daily management practices.
- Supervised automotive repair operations to keep workflows running smoothly.
- Facilitated clear communication between team members; ensured smooth workflow within the workshop.
- Resolved customer complaints promptly; contributed towards maintaining a positive brand image.
- Maintained an organised workshop environment, promoting productivity among staff members.
- Monitored staff performance on a regular basis, providing constructive feedback where necessary.
Service manager
Johnsons
Birmingham, West Midlands
2023.07 - 2024.08
- Improved response times to raise client satisfaction levels day to day.
- Built a comprehensive induction programme to accelerate new hire productivity quickly.
- Strengthened client relationships through consistent, friendly customer service interactions.
- Streamlined service operations by coordinating team handovers and daily communication.
- Sustained a positive workplace by resolving staff conflicts promptly and fairly.
- Reviewed operational policies regularly to improve efficiency and effectiveness.
Service manager
Johnsons
Solihull, West Midlands
2021.01 - 2022.03
- Coordinated daily team communication to streamline service operations and workflows.
- Drove target-focused initiatives to support steady year-on-year business growth.
- Followed health and safety regulations to reduce workplace accident risks.
- Ran team meetings to set performance goals and track progress.
- Arranged staff development training to strengthen service delivery quality.
- Delegated tasks to boost productivity and maximise team capability.
- Completed thorough service audits to maintain consistently high standards.
- Handled customer complaints to protect and improve business reputation.
- Reviewed operational policies regularly to improve efficiency and effectiveness.
- Improved response times to raise client satisfaction levels.
- Built strong client relationships through reliable customer service skills.
- Monitored service compliance and performance to sustain quality delivery.
Service manager
Johnsons
Birmingham, West Midlands
2018.01 - 2020.12
- Reviewed policies to improve day-to-day efficiency and service effectiveness consistently.
- Assessed employee performance regularly and delivered constructive feedback for improvement.
- Delegated tasks across the team to maximise productivity and capability.
Workshop controller
Johnsons
Tamworth, Staffordshire
2012.01 - 2017.12
- Resolved customer complaints promptly to protect brand reputation and standards.
- Stayed current with industry trends and applied them to daily workshop work.
- Liaised with suppliers to keep a steady supply of parts and tools.
- Coordinated communication between workshop team members to keep workflows running smoothly.
- Followed company policies at all times to maintain a professional workshop standard.
- Handled complex mechanical issues personally to support client satisfaction after repairs.
- Delegated tasks based on technician skill to increase overall workshop productivity.
- Managed inventory of equipment and spare parts to prevent work delays.
- Coordinated with technicians to maintain high service quality for customers.
- Completed repairs and maintenance on time to raise customer satisfaction levels.
- Implemented improved workshop management practices to enhance overall efficiency.
Education
Service Management - Automotive
Volkswagen
Milton Keynes 2016.01 - 2016.03
NVQ Level 3 - Automotive
City & Guilds
Coventry 1981.06 - 1983.07
Skills
- CRM platform expertise
- Quality assurance strategies
- Crisis management skills
- Service quality assurance
Affiliations
- Enjoy watching football keen Spurs fan I also have a 25 year old Landrover Defender and enjoy travelling with the tentbox. Just recently purchased a VW Transporter Camper. Socialising with friends
Accomplishments
Johnsons run a 12 month competition for all Service Managers in the group named Top Gun which I came top and am proud of this achievement.
Timeline
Service Manager
Johnsons
2025.07 - 2026.03
Workshop controller
Johnsons
2024.10 - 2025.07
Service manager
Johnsons
2023.07 - 2024.08
Service manager
Johnsons
2021.01 - 2022.03
Service manager
Johnsons
2018.01 - 2020.12
Service Management - Automotive
Volkswagen
2016.01 - 2016.03
Workshop controller
Johnsons
2012.01 - 2017.12
NVQ Level 3 - Automotive
City & Guilds
1981.06 - 1983.07