Steve Presley
Luncarty,Scotland
Summary
Seasoned manager with over 20 years of experience in retail and trade, focusing on multi-site operations. Demonstrated ability to cultivate strong team dynamics and achieve set goals through targeted coaching. Committed to fostering sustainable growth and operational excellence in challenging markets. Aiming to apply leadership expertise to drive impactful results in the retail sector
Overview
21
21
years of professional experience
Work history
Retail Store Manager
Oak Furniture Land
Dundee, DND
02.2019 - Current
- Leading a highly motivated team to exceed targets through creating an inclusive work environment.
- Leadership of a large turnover branch
- Recruited, trained and coached entire new team within 3 months
- Regional support in sales and KPI's
- Regional support in Divisional absence
- HR support within division
- Top store on KPI's, Scotland and the company 2021,22,23,25
- Top percentile service results (NPS)
- Top store in the company through Peak trading period
Store Manager
Topps Tiles Plc
Edinburgh
01.2018 - 02.2019
- As previous role accountabilities listed, in 1 of the largest turnover stores in the company.
- Continuation of the management succession plan ready for the next opportunity in Scotland
- Continued cover of the area in Abm's absence including all holidays.
- Responsible for store manager development/succession across the area.
- Continued participation in influencing the Region through sharing best practice.
- Trade growth sponsor role for Scotland
Area Business Manager
Topps Tiles Plc
National
01.2016 - 01.2018
- Plan objectives aligned with company goals and other departments.
- Balance multiple business priorities and plan resource for my area over 6-12 months.
- Create and deliver/monitor a culture of service excellence.
- Develop high potential colleagues through proactively managing area succession plans.
- Create a culture of recognition and engagement across my area.
- Ensure a consistent focus on creating new ideas and ways to improve.
- Positively embrace change and implement accordingly.
- P&L management for 22 stores turning over £14M.
- Responsible for opening all new stores from recruitment to store budgets.
- Accountability for managing sales in excess of £14M.
- Visible leadership of 100 colleagues.
Store Manager
Topps Tiles Plc
Dundee
01.2007 - 01.2016
- Facilitate Area meetings in ABM's absence, including hosting all conference calls and any other aspects of the Abm role as part of my succession plan
- Attend all Regional meetings as part of my succession plan
- Implement measures to adhere to and stay within budgets on P&Ls
- Support teams personal development through the IDP/PDR process
- Provide relevant coaching and support to deliver results.
- Manage the payroll budgets inline with the stores sales performance.
- Implement discount controls and processes which impact profitability.
- Deliver outstanding customer service through effective development and coaching of the team which results in exceptional customer engagement
- Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and take appropriate action.
- Drive, achieve and exceed all store/company targets through effective service, brand and business plans where the entire team play an integral part.
- Implement internal audit processes to meet company standard.
- Create a positive culture and manage routines through effective reviewing to exceed company Brand Audit standards.
- Effective time management through the use and coaching of the Microsoft Calendar
- Communicate and coach a number of managers on how to achieve growth in profit in the Trade aspect of the business
- Developed trade split from 25% to 70%
Sales Manager
Filter King Filteration Systems
Perthshire
01.2005 - 03.2007
- Create and follow up on all customer leads through cold calling process
- Delegate and review all Sales leads for the Scottish region
- Coach, lead, motivate and develop all sales colleagues (team of 10 to 15) through the induction process and guide through the entire sales journey
- Keep payroll budgets in line with current sales figures
- Coach all sales colleagues through managing their monthly calendar in line with their sales leads
- Accountable for sales growth and development of own team through excelling their ability to exceed customer expectation
- Grow gross profit within the trade/commercial side of the business
Education
GCSE -
Perth High School
PerthSkills
- Multi site management
- Relationship management
- Recruitment and talent development of large teams
- Budgeting and finance
- Commercially minded
- Process improvement
- Cost control through P&L
- Flexible thinker
- Pride and passion driven
- All aspects of running a large team
- Relentless drive to over achieve
Accomplishments
- 8 years of Y.O.Y ATV growth which for 3 years running was in the top 10 stores in the company (350 stores)
- Consistent K.P.I Y.O.Y growth despite new trade competition in the area
- 6 years of Trade growth Y.O.Y despite new competition in the area
- Quarterly Retail growth (Y.O.Y) despite new competition in the area
- Top 10 scores for mystery shopper results in the company 2013/14/15/16
- 6 Record sales weeks in consecutive years
- Awarded 2 years running Leadership award within the Region (200 stores)
- Store Manager of the year award 2015/16
- Store team winners of best store in Region 1 during peak of 2015/16 and runner up in 2014 (out of 200 stores)
- Developed members of staff onto next roles within company, 2 of which to a Store Manager, 3 onto Asst Manager and 4 onto Senior Sales roles
- Service results YOY +25% from bottom 2 in the company
- Sales YOY +10% from negative growth
- Trade sales YOY + 8%
- Trade participation growth to 40% from 18%
- ATV YOY + 11%
- Sales Conversion YOY +5% from negative growth
- Employee engagement results +11% from bottom in the company
- 3 new store openings to profitability in 1st year
- Assistant store managers successfully developed into Store Manager role through quality succession planning
ABM Achievements
Personal Achievements
Proud father who enjoys spending quality time with my family.
My hobbies include cycling and circuit training, listening to all kinds of music and playing guitar when I get the chance.
References include
Kevin Nicol - Area Business Manager
Tony havvas - Retired senior retail director
Timeline
Retail Store Manager
Oak Furniture Land
02.2019 - Current
Store Manager
Topps Tiles Plc
01.2018 - 02.2019
Area Business Manager
Topps Tiles Plc
01.2016 - 01.2018
Store Manager
Topps Tiles Plc
01.2007 - 01.2016
Sales Manager
Filter King Filteration Systems
01.2005 - 03.2007
GCSE -
Perth High School