Steven Powell-Jones
Surbiton,UK
Summary
I am a reliable and highly motivated positive thinking person. I work well in a team or on my own initiative. I have excellent communication skills. my time keeping and attendance is outstanding. I have strong leadership in managing staff, teams and subcontractors.
Overview
32
32
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Surveyor heating
Southern Housing
Croydon, Surrey
2024.01 - 2025.06
- Gas Compliance; Ensuring that over dues are kept to a minimum and are prioritised for contractors to gain access and complete so that full compliance is met.
- Conducted annual compliance checks on electrical systems for storage heaters and water storage cylinders.
Issued compliance certificates post-evaluation to ensure adherence to regulations. End of tenancy full inspection, and certificate is issued. - Reports; Are weekly so that we have up to date information of status of our properties, in servicing and Repairs.
- Budgets; Ensuring costs do not exceed the agreed schedule of rates and the contractors are delivering value for money in a professional manner.
- Installations; On Site H&S Inspections, of employees of contractors to ensure safe working in our residents homes.
- Installations; post installation inspections are carried out ensuring Manufacturers Instructions, British Standards are kept, and professionalism has been maintained.
- H&S Safety Hub; This was designed this year with H&S Team, where all issues and possible risks from new installations which have been undertaken by contractors.
- Fire risk Hub; Properties where risks have been identified by fire risk team, and where we set out the need to remedy issues without compromising Gas or Electrical compliance.
- Complaints; Gathering information and investigating issues raised by residents.
- Asbestos; Acting on any information where asbestos is possibly situated in properties, i.e. Disused flues in loft spaces, walls and ceilings, roof tiles etc. and using registered and well established asbestos company to manage and remove risk from properties safely.
- Procurement; Due to renewal of the tender commencing in 2026, areas have been identified within the existing contract that are falling short of service demand, and are amending the contract, so that it will be streamlined with no misleading interpretations and no hidden costs.
- KPI's; Monthly contributing to costs and deliverance of completed works.
- Regular meetings with contractors where contractual obligations are not met, and issues have that have not been resolved for residents.
- Staff training and support; delivering hands on training to members of staff (Gas Appliances Basic controls and understanding within all compliance departments of southern housing.
- Providing ongoing help and support to all members of staff in the compliance team by ensuring they feel valued. which grows confidence and well being in the workplace.
Gas Heating Engineer
Vienne Heating Services
Vienne
2016.01 - 2023.12
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of co-workers to accomplish goals and address issues related to products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered products to customer locations on time.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
Gas Performance Manager
Mears
Leeds
2012.01 - 2015.10
- Manage a team of engineers and subcontractors to ensure delivery is ensured by good performance with high standards.
- Mediation with suppliers to meet operational demands for the company.
- Manage engineers and subcontractors of inventory and materials usage on a daily basis to ensure team efficiency.
- Preside over team briefs on a regular basis cascading relevant information on business needs for the provision of quality service.
- Study problems that arise in the business using problem solving.
- Improve the level of service quickly and efficiently.
- Interact with team planners and administrative staff to integrate an effective system to the working environment that promotes good competence in the gas section.
- Develop and strengthen relationships with the Aire valley Social housing management team.
- Participate in discussion meetings representing the Mears gas section where representatives of tenants and local elected officials are present to discuss and resolve the issues at hand.
Supervisor
BSW
London
2010.09 - 2011.12
- Directed and supervised team of 12 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified needs of customers promptly and efficiently.
- Assessed company operations for compliance with safety standards.
Gas Service Engineer
Vaillant Group Service
Belper Derby
2009.01 - 2010.09
- Working directly for Vaillant as Gas Service Engineer.
- Servicing & Repairing all of Manufacturers own Boilers.
- Such as Vaillant, Gloworm, Saunier Duval.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Lead Install Engineer
Eon
North West
2006.12 - 2008.12
- I worked as a Lead Install Engineer heading a Team of 3 Installers
- Installing New Gas Central Heating Boilers and Systems to private Customers.
Gas Heating Engineer
SafeGlow Own Business
London
2002.11 - 2008.11
- Own Business providing a Quality Service to private Customers.
- Servicing, Repairing & Installing Gas Central Heating Boilers and Systems.
- Mentored and Trained my Son in all relevant aspects of the Gas Heating Industry.
Gas Service Engineer
British Gas
London
1997.01 - 2002.10
- Worked directly for British Gas as Service Engineer.
- Provided Servicing & Repairs for British Gas 3 Star contracts in private Dwellings.
Gas Service Engineer
Trolhurst
London
1995.11 - 1997.01
- Worked on British Gas 3 star Contracts on behalf of Trolhurst who provided Service Engineers to carry out the works in Private Dwellings.
- Transferred permanently From Trolhurst in to British Gas.
Gas Service Engineer
Nelsons
London
1994.09 - 1995.11
- Worked as a Gas Service Engineer in Social Housing.
Gas Service Engineer
Maclean & Nuttall
London
1993.09 - 1994.11
- Working as a Gas Service Engineer in Social Housing.
Education
Syr Hugh Owen
Caernarfon, Gwynedd 1975.09 - 1980.06
Skills
- City & Guilds Gas Installations 598/1
- ACOPS
- ACS
Certification
- City & Guilds 598/1
- ACS
Custom
References available upon request.
Affiliations
- Cycling Walking Chess. Rugby Football Formula 1
Languages
Welsh
Native
Timeline
Surveyor heating
Southern Housing
2024.01 - 2025.06
Gas Heating Engineer
Vienne Heating Services
2016.01 - 2023.12
Gas Performance Manager
Mears
2012.01 - 2015.10
Supervisor
BSW
2010.09 - 2011.12
Gas Service Engineer
Vaillant Group Service
2009.01 - 2010.09
Lead Install Engineer
Eon
2006.12 - 2008.12
Gas Heating Engineer
SafeGlow Own Business
2002.11 - 2008.11
Gas Service Engineer
British Gas
1997.01 - 2002.10
Gas Service Engineer
Trolhurst
1995.11 - 1997.01
Gas Service Engineer
Nelsons
1994.09 - 1995.11
Gas Service Engineer
Maclean & Nuttall
1993.09 - 1994.11
Syr Hugh Owen
1975.09 - 1980.06