Steve Oakley
Summary
Forward-thinking Assistant Manager skilled at leading teams to efficiently meet goals. Successful background matching employees with roles for maximum performance. Upbeat and proactive with strong focus on continuous operational improvement. A target-driven Assistant Manager with extensive expertise leading high-performing teams.
Boosts profitability and company growth through strong, can do leadership, outstanding service and smooth operational management.
Experienced in operational, project management and administration roles, looks to maximise productivity and performance, with focus on H&S and budgetary constraints.
Encouraging manager and analytical problem-solver with talents for strong and motivating leadership, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work history
Assistant Manager
Wilko
Castle Douglas, Dumfries and Galloway
01.2009 - 10.2023
- To deliver a fabulous store appearance, a clean and well organised first impression
- positive customer relationships, enhancing membership loyalty and driving client retention.
- Trained staff on best practices to achieve optimal productivity.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Carefully managed and recorded cash and credit transactions instigating financial discrepancies audits.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Recruited, interviewed and hired level one and Teem Supervisors, developing passionate, dedicated teams.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Analysed consumer behaviour and adjusted product positioning and store layout accordingly to meet local demographics.
- Enforced company policies and guidelines for all employees.
- Conducted regular audits to maintain functionality and cleanliness of store.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
Education
GCSEs -
Westwood St Thomas
Salisbury, WiltshireTimeline
Assistant Manager
Wilko
01.2009 - 10.2023
GCSEs -
Westwood St Thomas