Steve Nyanor

• Entrepreneurial Experience:
• Start Up Founder/Owner
• [Manoir Studios, [Location]
• [January 2023] - Present
• . Successfully launched and managed Manoir Studios, multimedia production company pioneering in providing innovative, rich and highly effective solution to meet consumers needs.
• . Developed business strategies, managed operations, and led a team to achieve company objectives.
• Demonstrated strong leadership and decision-making skills in overseeing all aspects of business operations, including sales, marketing, finance, and customer service.
• . Built and maintained relationships with clients, suppliers, and partners to drive business growth and ensure customer satisfaction.
• Implemented cost-effective measures to optimize resources and improve profitability.
• .Continuously monitored industry trends and competitor activities to identify opportunities for innovation and growth.

• Communication Skills: Interacted with a diverse range of people on a daily basis, including colleagues, clients, visitors, and the general public. Effective communication was crucial in diffusing tense situations, providing instructions, and building rapport. In sales, strong communication skills are essential for engaging with potential customers, understanding their needs, and effectively presenting product features and benefits.
  
  Customer Service: provided assistance to customers, addressed inquiries, and ensured their safety and satisfaction. I believe this showcase ability to prioritize customer needs, handle complaints or concerns professionally, and deliver a positive customer experience. These customer service skills are highly transferable to a sales role, where building and maintaining relationships with clients is paramount.
  
  Observational Skills: Security officers are trained to be vigilant and observant, constantly monitoring their surroundings for potential risks or suspicious activity. This keen sense of observation can translate well into sales, where you'll need to identify opportunities, understand customer behavior, and recognize buying signals. my ability to quickly assess situations and adapt my approach accordingly can give you a competitive edge in identifying and capitalizing on sales opportunities.
  
  Problem-Solving Abilities: In both security and sales roles, you're likely to encounter challenges or obstacles that require quick thinking and problem-solving skills. Whether it's addressing customer concerns, overcoming objections, or finding creative solutions to meet customer needs, your experience as a security officer has equipped you with the ability to think on your feet and find effective resolutions.
  
  Resilience and Adaptability: Working in security involves dealing with high-pressure situations, unpredictable circumstances, and demanding environments. My ability to remain calm under pressure, adapt to changing conditions, and maintain a professional demeanor is a valuable asset in sales, where rejection and setbacks are common. Demonstrating resilience and persistence in the face of challenges can help me stay motivated and focused on achieving your sales targets.
• Arranged and planned comprehensive security plans with 10+ -member security

Consistently exceeded monthly sales targets by 20% through proactive prospecting and effective sales techniques.

Cultivated and maintained strong relationships with clients through regular communication, ensuring high levels of customer satisfaction and retention.
Identified and capitalized on new business opportunities, resulting in a 30% increase in revenue within the first year.

Collaborated with cross-functional teams to develop targeted sales strategies and marketing campaigns, contributing to improved brand visibility and market share.
Provided personalized product demonstrations and presentations to potential clients, effectively showcasing product features and benefits.
Utilized CRM software to track sales activities, manage leads, and generate accurate sales forecasts.

• Management of crowds
• Assessing body language to grant access to venue
• Customer Service - e.g
• Providing directions, assisting people

• Working at M&S (Marks & Spencer) provided me with a diverse set of skills that are highly transferable to various roles and industries. Here are some skills I have acquired:
  
  Customer Service: M&S places an strong emphasis on providing exceptional customer service. skills in actively listening to customer needs, addressing inquiries or concerns, and delivering a positive shopping experience.
  
  Communication: working in a successful retail environment requires effective communication skills to interact with customers, colleagues, and managers. I have achieved verbal communication skills through interactions with diverse individuals and practiced written communication in tasks such as filling out reports or updating documentation.
  
  Teamwork: Collaboration is key in retail settings like M&S. Working closely with team members to achieve common goals, such as maintaining store cleanliness, restocking shelves, or coordinating during busy periods.
  
  Time Management: Retail roles often involve multitasking and prioritizing tasks to meet deadlines and maintain store efficiency. I have developed time management skills by balancing responsibilities such as serving customers, handling transactions, and completing administrative duties.
  
  Problem-Solving: Retail environments present various challenges that require quick thinking and problem-solving abilities. Whether it's resolving customer complaints, addressing inventory issues, or troubleshooting technical problems, I have developed an knack for finding practical solutions.
  
  Attention to Detail: M&S values attention to detail, especially when it comes to tasks like arranging displays, organizing merchandise, and ensuring accurate pricing. My experience at M&S may have enhanced my ability to notice small details and maintain high standards of quality.
  
  Sales and Upselling: While having the opportunity to cover sales roles at M&S for a colleague within M&S, I gained experience in promoting products, upselling additional items, and meeting sales targets. These skills are valuable in roles that involve persuading customers and driving revenue.
  
  Adaptability: Retail environments can be dynamic, with changes in customer demand, product offerings, or store procedures. My experience at M&S taught me to adapt quickly to new situations and embrace change with flexibility.
  
  Conflict Resolution: Dealing with challenging situations, such as irate customers or conflicts among colleagues, requires diplomacy and conflict resolution skills. The experience at M&S may have provided opportunities to practice these skills in a professional setting.
  
  Cash Handling and Financial Transactions: I have worked in as cashier or sales associate role, I gained experience in handling cash, processing payments, and using point-of-sale systems, which are valuable skills in roles that involve financial transactions.
  
  These are just few examples of acquired skills I may have acquired while working at M&S.

• Stewarding
• Crowd Control
• Customer Service - e.g
• Providing directions, assisting people
• Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.

• Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
• Mentored new volunteers, fostering a supportive and inclusive team environment.
• Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.