Open To Work
STEVE MURRAY
GO:OUTSOURCE LIMITED
Milton Keynes
Work Preference
Desired Job Title
Chief Operating OfficerHead of Customer ServiceDirector SalesDirector of OperationsHead of Sales
Work Type
Full Time
Location Preference
RemoteOn-SiteHybrid
Location:
Milton Keynes, GBLondon, ENG
Open to relocation:
Yes
Important To Me
Career advancementCompany CulturePersonal development programs
17
years of professional experience
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Work History
Chief Operating Officer
1 Year 1 Month- Responsible for initial profile, data sort and analysis of prospect data, in order to be taken to the Board of Directors.
- Lead strategic initiatives to enhance operational efficiency across multiple departments.
- Directed operational strategy to optimize sales processes and enhance customer engagement.
- Develop and implement comprehensive business strategies aligned with organizational goals.
- Oversee cross-functional teams, driving collaboration and ensuring project alignment with company objectives.
- Analyzing market trends to inform decision-making and guide product development strategies.
- Directing operational strategy to optimize sales processes and enhance customer engagement.
- Implemented performance metrics to drive accountability and improve team productivity.
VP Contract Business Development and Operations
4 Years 6 Months- CLIENTS incl: Outsourced.ph, Cloudstaff (Philippines), Smart People (Poland)
- Start of own limited company to offer outsourced services to the BPO industry
- Sales, CX and Ops process set up for BPO’s worldwide
- Full time contract operations and growth for Outsourced Quality Assured Services, The Philippines (as per below), Cloudstaff
- Contract Operations Management services for businesses spanning across Australia, Europe, Asia & the UK
- Between UK and The Philippines
Director of Sales, Partnerships & Operations BPO
2 Years 1 Month- BPO Operations and Business Growth
- Initiated 50% growth of the company 12 months
- Key clients include KPMG, Yamaha, Mimecast
- Implementation of bespoke inhouse lead generation tools & automation. Substantially advanced.
- Grew Partnership Team, with hiring ‘2 Heads Of’ in AU and US, alongside Philippines based inside Sales.
- Revenue Year 1: £1,859,000 GBP
- Revenue Year 2: £4,862,700 GBP
- Based in Philippines
Head of Global Alliances, BPO
10 Months- New business generation across BPO and Technology arms of the business
- £3,000,000+ pipeline ‘proposal stage’ within 1st quarter
- Key clients include Zalando, McLaren F1, Motor Fuel Group and ChannelAdvisor
- C Suite Prospecting methodology
- Revenue: £6,000,000 over 3 years across
- Returning to the UK during COVID
Customer Service, Ops & Business Development Manager (AU,US,UK & PH)
1 Year- New business generation with Australian, British and US companies outsourcing to The Philippines
- Reporting directly to the Executive Team Working within the senior management team overseeing 7000 employees
- Build of Customer Support, Operations and Growth Teams
- Key clients include Continuum, KFC, Optus Telecom
- Moved to The Philippines
Business Development & Marketing Manager/Manager of Singapore
2 Years 7 Months- $1.9 million AUD revenue generated to date (selling units of $2,500)
- Highest revenue generated 2017
- Highest revenue generated 2018 (as of April 2018) Fastest ever team member to reach $1 million AUD Highest new business generated, 2015-16 and 2016-17 Led the production, team management and running of first ever event held in Singapore
- $400k cross sell revenue generated 2017, highest in the company
- 65% new business generated through C-Suite business relations (GM to CEO)
- Top sales individual 3 months straight, January to March 2017
- Key accounts Include Westpac, Australia Post, ANZ Bank, QBE Insurance, Microsoft and Dell
- Moved to Australia
Business Development & Marketing Manager
1 Year 9 Months- Covering Bicester, Oxford and Milton Keynes
- Selling Domestic and International Parcel Delivering
- Reporting directly the CEO Fastest ever team member to reach $1 million AUD - DPD/Interlink
- UK based
Strategic Operations/National Business Development Team Senior National Business Development Exec and Telesales Team Leader
4 Years 8 Months- Reporting directly to the Directors to appoint and Onboard new Major and National customers into the City Link Network
- Liaising and communicating regularly with Board members both internally and externally to achieve this
- £2 million recurring revenue generated 2014 Responsible also as line manager for a team of National New Business Telesales Executives
- Tender compilation, and initial contact for all National and Internationa RFI’s
- Key Wins include Asda (Walmart), Wilkinsons, Foot Locker, Yamaha
- UK based
Education
NVQ Level 2 - Business Administration
Diploma - Musical Theatre (Degree Equivalent)
National Diploma - Sports and Exercise Science in Key skills
GCSE and A Levels - English, Maths, Science A-C
Skills
Microsoft Office
Salesforce/Hubspot
Cross-functional collaboration
Social Media
High Level Negotiation
Operations management
Cross-functional teamwork
Strategic planning
Process improvement
Executive leadership
Contract negotiation
Revenue growth
Deal closing
Pipeline development
Languages
English
Native or Bilingual
Tagalog
Limited Working
Timeline
Chief Operating Officer
TeamDev360
05.2025 - CurrentRead More
VP Contract Business Development and Operations
GO:OUTSOURCE LIMITED
12.2021 - CurrentRead More
Director of Sales, Partnerships & Operations BPO
OUTSOURCED.PH (BPO) THE PHILIPPINES
12.2021 - 01.2024Read More
Head of Global Alliances, BPO
FLAT ROCK OUTSOURCING (BPO) BULGARIA, GEORGIA, HUNGARY
02.2021 - 12.2021Read More
Customer Service, Ops & Business Development Manager (AU,US,UK & PH)
ACQUIRE BPO/SHORE SOLUTIONS (BPO) THE PHILIPPINES
06.2018 - 06.2019Read More
Business Development & Marketing Manager/Manager of Singapore
LIQUID LEARNING GROUP (EVENTS) AUSTRALIA
09.2015 - 04.2018Read More
Business Development & Marketing Manager
DPD/INTERLINK (LOGISTICS) MILTON KEYNES
12.2013 - 09.2015Read More
Strategic Operations/National Business Development Team Senior National Business Development Exec and Telesales Team Leader
CITY LINK LIMITED (LOGISTICS) NATIONAL
04.2009 - 12.2013Read More
Redborne Upper School
GCSE and A Levels from English, Maths, Science A-C
Read More
Milton Keynes College
National Diploma from Sports and Exercise Science in Key skills
Read More
ABRSM
Diploma from Musical Theatre (Degree Equivalent)
Read More
CBE
NVQ Level 2 from Business Administration
Read More