Steve Kimberley
Droitwich,Worcestershire
Summary
Accomplished professional with extensive expertise in risk assessment and mitigation, procurement systems, and crisis resolution. Proven track record in ISO standards compliance, business intelligence software utilisation, and sustainability practices implementation. Demonstrates resilience in high-pressure situations and excels in building operational procedures, financial reporting, and scheduling. Adept at leadership development, customer relationship management, and operational strategy formulation. Skilled in performance monitoring, forecasting, data-driven decision-making, contract negotiation, and customer service. Strong team leadership abilities combined with resourcefulness in invoicing and profit and loss understanding. Proficient with e-commerce platforms and committed to health and safety compliance. Career goal: to leverage comprehensive skill set to drive organisational success through innovative solutions and strategic planning.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Operations Managers
AP Sweepz
Redditch, West Midlands
2024.09 - Current
- Assisted in managing fleet of a Dozen HGV drivers through effective scheduling using custom CRM.
- Established client rapport to enhance business reputation and maintain high engagement levels across 500+ Customers
- Supported administration of multiple inboxes to ensure efficient communication, handling of several hundred e-mails daily.
- Primary point of contact for the Business.
- Analysed performance metrics, identified areas for improvement in operations management.
Hire Controller
HSS Hire
Worcester, Worcestershire
2019.09 - 2024.09
- Improved coordination efficiency by organising equipment hire schedules.
- Upheld strict adherence to company policies, maintaining professionalism at all times.
- Maintained high standards of customer service for increased client satisfaction rates.
- Applied troubleshooting skills to resolve equipment malfunctions, ensuring smooth operations.
- Responded promptly to customer enquiries, providing accurate information about products and services available for hire.
- Streamlined administrative tasks for improved office efficiency.
Education
A-Levels - Media Studies
Arrow Vale Community College
RedditchA-Levels - Theatre Studies
Arrow Vale Community College
RedditchGCSEs - English, Maths, Triple Science, German, French, History
Arrow Vale High School
RedditchSkills
- Risk assessment and mitigation
- Procurement systems knowledge
- Crisis resolution
- ISO standards compliance
- Business intelligence software
- Sustainability practices implementation
- Resilience in high-pressure situations
- Building operational procedures
- Financial reporting
- Scheduling expertise
- Leadership development
- Customer relationship management
- Operational strategy
- Performance monitoring
- Forecasting
- Data-driven decision-making
- Contract negotiation
- Customer Service
- Team Leadership
- Resourcefulness
- Invoicing
- Profit and loss understanding
- E-Commerce platforms
- Time efficiency
- Health and Safety Compliance
Affiliations
Avid Movie-Goer & Gamer you can usually find me in the cinema watching the latest film or binge watching my way through the entire contents of Netflix and Amazon Prime.
Many varying 'nerdy' hobbies such as collecting Warhammer and TCG's (Trading Card Games).
HUGE Space Nerd.
Certification
First Aid Trained.
Award for outstanding customer service (2013)
Full Clean UK Driving licence.
Timeline
Operations Managers
AP Sweepz
2024.09 - Current
Hire Controller
HSS Hire
2019.09 - 2024.09
A-Levels - Media Studies
Arrow Vale Community College
A-Levels - Theatre Studies
Arrow Vale Community College
GCSEs - English, Maths, Triple Science, German, French, History
Arrow Vale High School