Steve Kelly
New Malden,Surrey
Summary
A dynamic and accomplished professional, I bring a rare fusion of sales proficiency and technical acuity to drive business growth and innovation. With a solid foundation in sales, I have consistently exceeded revenue targets through strategic relationship building and effective communication. Complementing my sales success is a robust background in IT, where I have spearheaded impactful projects, optimised processes, and leveraged innovative technologies to enhance operational efficiency. My ability to bridge the gap between sales and IT uniquely positions me to contribute to the success of forward-thinking organisations seeking a versatile and results-oriented team player
Overview
14
14
years of professional experience
Work history
IT Service Manager
Department of Work and Pensions/Cap Gemini
London
11.2021 - Current
- Seamless IT service operations to align with business objectives, utilizing ITIL best practices for optimal efficiency and user satisfaction
- Led a high-performing team of [5] IT professionals, fostering collaboration and innovation in a dynamic work environment
- Implemented strategic service improvement initiatives, resulting in enhanced service delivery, and increased overall performance
- Cultivated strong relationships with vendors, negotiating contracts, and ensuring adherence to service-level agreements (SLAs)
- Conducted regular service reviews, collaborating with cross-functional teams to identify and implement continuous improvement opportunities.
- Used Service Now to track support tickets and document actions.
Senior Sales Executive
The Best You/NLP Life Training
02.2014 - 08.2020
- The training company in NLP, it runs seminars twice a year ranging from £2000 to 30,000, and they also run an Exhibition once a year in London
- My role was to sell seminars over the phone and face to face during an event
- Part of my time was also used to sell stand space and speaking slots for the yearly exhibition
- Key Achievements: Top salesperson in the company for 6 consecutive years
- Responsibilities:
- Creating and generating revenue through the selling of courses
- Calling qualified leads generated by the website and converting them into sales
- Mentoring and guiding other members of the team by instructing them on how to improve their performance
- Achieving and exceeding monthly and quarterly sales targets
- Planning marketing strategies to generate leads
- Including creating social marketing networks through Facebook and Twitter, thereby increasing website traffic
- Encouraging membership to the website and sign-ups for monthly newsletters.
Sales Executive
Yotopia
06.2012 - 01.2014
- Yotopia is a Yoga studio in the heart of Covent Garden
- It specialises in Yoga/Pilates classes as well as other fitness-related classes
- My role is to grow sales each month through promoting packages and increase the amount of monthly paying members
- Build relationships with local Businesses to increase corporate sales.
- Key Achievements:
- Increased membership from 8 to 120 in 24 months (about 2 years)
- Contributed to the increase of 60% in turnover in the last 12 months
- Developing relationships with other businesses to cross promote thus increasing awareness
- Responsibilities:
- Cold calling local businesses and forming relationships with HR contacts
- Developing an ambassador's scheme with current customers to increase referrals
- Contacting current customers to up sell and retain
- Training and Developing staff in sales/customer service skills.
Personal Banker
Barclays Bank PLC
Kingston
04.2010 - 06.2012
- Working within the retail section of the bank providing sales solutions for customers
- This involves creating and building relationships and offering a range of Insurance, savings, and lending products
- Targets are daily, weekly, and yearly
- Key Achievements:
- Meeting and exceeding revenue targets set in 2011
- Top performer for insurance in area
- Responsibilities:
- Creating and generating revenue through the selling of Barclays products
- Calling leads and booking appointments for myself and other members of team
- Providing excellent customer service to clients
Education
BA (Hons) - Business & Media
Tile Hill College
Skills
- Excel proficiency
- Documentation and reporting
- Active Listening
- Written Communication
Timeline
IT Service Manager
Department of Work and Pensions/Cap Gemini
11.2021 - Current
Senior Sales Executive
The Best You/NLP Life Training
02.2014 - 08.2020
Sales Executive
Yotopia
06.2012 - 01.2014
Personal Banker
Barclays Bank PLC
04.2010 - 06.2012
BA (Hons) - Business & Media
Tile Hill College
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