Steve Jones

Reporting to the founder and CEO of Sweet Potato Tec, a Salesforce implementation partner, I handle everything outside of the delivery of Salesforce projects. This includes managing the outsourced digital marketing team. The role includes.

• Leading sales, growth, and client engagement strategy across the UK and international markets (New and existing logos)
• Manage the relationship with Salesforce Account Execs, PAM' and PSM's
• Build strong relationships with organisations looking to improve how they use Salesforce, understanding their challenges, and shaping solutions that deliver clear, measurable outcomes.
• Define the go to market strategy working closely with the digital marketing team.
• Define all social media content
• Collaborate with internal architects and delivery teams to design programmes that combine solid technical delivery with practical, people-focused change.
• Responsible for outbound strategy, pipeline development and managing key partnerships across the Salesforce ecosystem.
• Lead our commercial proposals, messaging, and positioning to ensure we remain competitive and differentiated.
• A big part of my role involves guiding clients from initial conversations through to contracting and long-term success, making sure communication is clear, expectations are aligned, and value is demonstrated throughout.
• Overall, I connect new opportunities to meaningful impact, helping clients get more from Salesforce while driving sustainable growth for Sweet Potato Tec.
• Target £1m in 2025
• Achieved £400k (Very difficult trading environment)

• Reporting to the CEO I am responsible for developing the brand into mid market and enterprise account executives/RVP's within Salesforce.
• With a quota target I drive sales of the Salesforce product and the implementation of it.
• In addition to working directly with Salesforce account executives I provide expert knowledge within the field service/service cloud and CPQ product space.
• (Summit Partner)

• Reporting directly to the CCO I have a commercial responsibility to both win and successfully implement field Service and service based opportunities as they arise.
• The commercial element includes both sales and pre sales.
• Currently working within the manufacturing, business services and health life sciences space using both Salesforce Field Service and Servicemax Asset 360 to implement service based opportunities.
• Responsibilities:
• Drive sales of Salesforce Field Service and service cloud implementations with a responsibility to enhance the Westbrook brand in this space.
• Working directly with Salesforce account executives to provide expert knowledge within the field service/service cloud and CPQ product space.
• Execute on yearly plans to maximise use of relevant AppExchange partners to increase awareness of the Westbrook capability and feed into marketing collateral with relevant vertical points of view.
• Implementation revenue driven as follows:
• Year end 2018 attained £1.04m
• Year end 2019 attained £1.02m
• Year end 2020 attained £1.4m
• Year end 2021 attained £1.1m
• Year end 2022 attained £760k
• Year end 2023 attained £600k
• Drive implementation sales partnering with Salesforce.com and Servicemax asset 360.
• Deliver points of views helping with the strategic direction of the Westbrook brand.
• Guide and advise the delivery team around best practice activities.
• Head up the centre of excellence for Westbrook consultants communicating bi weekly sessions about the domain and the Field Service Lightning product.

(Platinum Partner)

• Lead functional project teams utilizing the ServiceMax agile methodology to implement the ServiceMax solution.
• Accountable for the following:
• Lead requirements and design workshops.
• Complete requirements analysis and confirmation.
• Identify and document specifications for customizations.
• Confirm functional design.
• Support of configuration.
• Support of testing.
• Document final solution.
• Lead deployment and hand-off.
• Communicate with project team, as required, to ensure timely updates to project health, risks, issues and solutions.
• Provide Field Service 'Best Practice' guidance to customers.
• Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on enterprise projects.
• Liaise with the Technical Architect for the overall solution.
• Vertical Exposure:
• Med Device (Elekta, Med Tronic)
• Retail-B2C
• Consumer Equipment-B2B

• Reporting directly to VP European Service and managing a team of four, drives the future coordination of the Service Max CRM Cloud based product with all key stakeholders, both internal and external, to ensure a consistent and considered approach across the world wide Pitney Bowes service business.
• That business is currently worth $300m across Europe.
• Manages the implementation of the Service Max CRM product in line with global strategic requirements ensuring these changes match the direction of the business, delivering consistency and standardization.
• Primary interface between internal (Tech Central) and external (Service Max) partners managing any product change requirements through to implementation.
• Responsible for release management of product throughout the year with all UAT and training documentation updated.
• Critical role in ensuring system and process driven bottom line EBIT improvements year on year.
• Ensures all systems are designed and implemented to capture revenue generation created by service team units, creating a 'Closed Loop' process from system to cash.
• Responsible for periodic review of release notes around new ServiceMax functionality with respect to adoption and additional value within the organization.
• Manages the support process during implementation and steady state environment.
• Drive all training and training documentation out to the field.

• Owned the development and management of critical business processes, coordinating the interaction between stakeholders through effective management of direct reports and the reporting of results and analysis of data.
• Ensured business processes maximized revenue where possible.
• This was a European wide role.
• Implemented Siebel system within country with partial interface to SAP.
• Designed to ensure all revenue areas are covered and risk minimized.
• Trained key users on SAP and Siebel system.
• Managed in country teams setting yearly targets.
• Management responsibility for 1 direct and 4 indirect operational reports.
• Indirect responsibility to support International 'back office' managers.
• Supports the DMT Country Manager to manage P & L to the value of circa $25 million per annum.
• Travelled to client locations throughout the host country and International businesses identifying and changing poor process.

• Manage UK Customer Contact Centre (140 service engineer schedules).
• Manage all revenue drivers SAP contracts and renewals.
• Forecast of service revenue quarter to quarter.
• Managed team of six.
• Responsible for accounts receivable list within DMT business.