Steve Jensen
Warrington,Cheshire
Summary
Dynamic professional with expertise in relationship management, stakeholder engagement, and sales management, complemented by strong influencing skills and negotiation tactics. Adaptability to market changes, and resilience under pressure with a track record of continues volume growth. Proficient in MI reporting, analytical capabilities, and process improvement, with a proven ability to lead teams and drive results in complex environments. Skilled in training and mentoring and committed to achieving targets through continuous improvement and strategic leadership.
Organised and driven, demonstrating exceptional negotiation skills to influence key decision-making and develop Partner relationships
Overview
32
32
years of professional experience
5
5
years of post-secondary education
Work history
Business Development Manager
ALD Automotive
Bristol
01.2010 - Current
- Oversaw key accounts, including Vauxhall, Saab, Arnold Clark and Tesla, guaranteeing elevated partner satisfaction.
- Drove year on year volume growth with innovative sales strategies.
- Analysed sales reports to identify trends and update strategies.
- Collaborated with stakeholders to align business goals and objectives.
- Developed and maintain excellent relationships with our Partners that encourage the success of the channel.
- Demonstrated comprehensive understanding of end-to-end systems utilised by Partners, collaborating with ALD Product team as necessary
- Engaged with partners to drive brand success across multiple sales channels developing relationships between essential partner and channel staff.
- Organised and managed regular operational review meetings alongside quarterly strategic review meetings with OEM partners, ensuring engagement from appropriate stakeholders.
- Created and maintained comprehensive reporting systems facilitating programme performance oversight, recognising any challenges concerning risk, compliance, and performance, engaging with stakeholders to rapidly resolve noted issues.
- Negotiated contracts with OEM Partners to secure best possible terms.
- Managed crisis situations efficiently, reducing impact on business operations.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Streamlined operational procedures to enhance productivity.
- Demonstrate expertise in retailer and customer-facing systems, facilitating training for partner staff on quoting and managing deals using DSi, digital channels, and emerging systems.
- Work closely with internal departments to ensure all contractual SLA's are maintained.
- Coordinated support teams in consistent operational meetings to foster motivation and achieve exceptional customer and partner service.
B2B Sales Manager
GM Motors
Luton
07.2006 - 01.2010
- Managed direct sales and dealer relations in SME sector across northwest region.
- Boosted incremental sales for Saab, Vauxhall, and Chevrolet, driving growth among GM customers.
- Sold various purchase methods directly to end users, including outright purchases and contract hire
- Provided training to dealer network on effective B2B sales strategies
- Consistently exceeded established regional sales goals.
- Produced quarterly key-retailer strategy plans to achieve area purchase and contract hire targets
- Main point of contact for dealer network focusing on contract hire and B2B purchase issues
- Responded effectively to direct sales leads from telesales team via appointment and telephone
- Planed and prioritised monthly appointments and dealer meetings to maximize sales opportunities.
- Proactively trained and monitored dealer network on all aspects of B2B sales including, purchase and contract hire generating new business through various methods of marketing, prospecting, POS and cold calling.
- Effectively liaised with customers and dealer network at all levels in order to provide high level of customer service.
- Composed and presented to retail operators and sales managers, updates to B2B programme at regular quarterly meetings and at regular dealer group meetings.
Sales Account Manager
THOMSON DIRECTORIES
Knutsford, Cheshire East
07.2004 - 07.2006
- Generated new business accounts through proactive cold calling and telesales.
- Produced strategic plans for renewal accounts to enhance customer spending.
- Planned and prioritised weekly appointments to optimise sales opportunities.
- Maintained and increased existing customer accounts, consistently achieving sales targets.
- Liaised effectively with Sales Manager and support staff to deliver exceptional customer service.
- Sold both traditional printed media and digital advertising solutions to diverse clients.
- Achieved customer satisfaction by managing and resolving account inquiries.
- Trained junior staff members for improved performance levels.
Territorial Sales Account Manager
RAC Auto windscreens
Manchester
06.2001 - 07.2004
- Identified and pursued new customers, converting opportunities for profitable sales growth.
- Managed a portfolio of customers, ensuring optimal levels of service support.
- Opened new accounts with potential for long-term profitability.
- Developed and nurtured relationships with key influencers and decision-makers.
- Implemented a comprehensive account management plan to enhance client engagement.
- Conducted prospecting activities to identify lucrative new business opportunities.
- Represented company at corporate hospitality events outside normal working hours.
- Monitored competitor activities, enabling proactive strategy formulation.
- Presented sales reports at monthly review meetings.
Branch sales manager
Westbrook Media Services
Warrington, Cheshire
07.1998 - 06.2001
- Managed two sales teams and supervised two team leaders.
- Collaborated with managing director to develop ongoing sales strategies.
- Produced information management documents to support sales teams.
- Engaged with customers in person and via telephone to resolve issues.
- Conducted interviews, selected, and appointed staff for sales teams.
- Ensured compliance with company policies whilst managing branch activities.
- Trained new staff on established sales procedures.
- Evaluated staff performance, provided feedback for improvement.
- Recommended changes in sales techniques for better results.
- Facilitated regular staff meetings for better communication and teamwork.
- Developed monthly sales reports to monitor branch performance.
Sales advisor
Norweb Plc
Liverpool
06.1996 - 07.1998
- Scheduling meetings to connect with representatives from the company to explore potential efficiency savings
- Evaluating potential customers' telecommunications needs to facilitate sale of network rerouting package aimed at reducing outgoing telephone costs.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Built rapport with new and existing customers to boost client retention.
- Demonstrated product features and functions to engage potential customers.
Telesales advisor
British Telecom
Warrington, Cheshire
01.1994 - 06.1996
- Made outbound calls to prospective customers; introduced new products and services.
- Improved service delivery, identified potential sales opportunities.
- Resolved conflicts quickly; ensured continuous business with clients.
- Assisted team members in achieving monthly sales targets regularly.
- Used sales scripts tailored towards individual customer needs and interests.
- Performed regular follow-ups on leads; converted them into successful sales.
- Liaised with other departments for seamless handling of client accounts.
- Enhanced brand reputation by delivering excellent customer service at all times.
Education
GCSEs - Distinctions in Maths, English and Music
Penketh High School
Warrington 06.1988 - 06.1993
Skills
- Relationship management and stakeholder engagement
- Influencing skills and negotiation tactics
- Financial acumen with commercial insight
- Autonomous operation and initiative-taking
- MI reporting and analytical capabilities
- Target-oriented with improvement mindset
- Proactive model shaping in ambiguity
- Understanding of automotive regulatory landscape
- Adaptability to market changes
- Resilience under pressure
- Leadership skills
- Process improvement
- Excel proficiency
- Sales management
- Training and mentoring
- Key account handling
Key Achievements
- Delivered record annual sales in 2024 with YOY growth & tracking to exceed that performance in 2025.
- Developed operational processes with Tesla leading to the UK being recognised as the best in Europe.
- On boarded the Tesla partnership during the COVID period, successfully created organised and delivering an online systems training package for the Tesla network whilst creating meaningful business relationships with key stake holders
- Consistently top of B2B sales at GM motors, winning a 3 day trip with Saab to Sweden to drive the new 9-5.
- Took a leading role in the delivery of ALD's first 'digital journey' with Arnold Clark, exceeding 3k sales in the first 18 months
Affiliations
- A fanatical football fan and have been a season ticket holder at Liverpool FC since 1995
- Composer, singer and guitarist in an original retro indie rock band, currently recording and gigging in the northwest
Timeline
Business Development Manager
ALD Automotive
01.2010 - Current
B2B Sales Manager
GM Motors
07.2006 - 01.2010
Sales Account Manager
THOMSON DIRECTORIES
07.2004 - 07.2006
Territorial Sales Account Manager
RAC Auto windscreens
06.2001 - 07.2004
Branch sales manager
Westbrook Media Services
07.1998 - 06.2001
Sales advisor
Norweb Plc
06.1996 - 07.1998
Telesales advisor
British Telecom
01.1994 - 06.1996
GCSEs - Distinctions in Maths, English and Music
Penketh High School
06.1988 - 06.1993