A qualifies and expeienced Operations Manager, with over twenty years customer focused experience in Security, facilities, licensed hospitality, entertainment, leisure, accounting and consulting sectors.
Emotional Quotient Inventory of Management competencies.
Interpersonal EQ = 112
Adaptability EQ = 134
Stress Managent EQ = 99
General Mood EQ = 114
Responsible as No2 in the company for the day to day operations Inculding recruitment, development and retention, wages, manpower deployment of over 200 employees daily. Scheduling 60,000 man hours annually specifically across NHS contracts.
Responsible for recruitment of teams, implementation of Health and Safety, policies and procedures in opening 28 sites.
Responsible for teams, setting budgets, audits and KPI's across 4 Hotels.
Manager of Year 2012.
Level 7 CMI Diploma Strategic Management & Leadership
Level 3 ILM Certificate in Management
Level 3 Diploma Change Management
Level 5 CPD Diploma Security Management
Level 5 Diploma in Report Writing
Level 2 Certificate in Report Writing
Level 1 & 2 Diploma CLAIT
Level 3 Advanced Diploma Conflict management
Level 2 Diploma Crisis Management
ACT Awareness & Counter Intelligence Certificate
Level 3 RoSPA Risk Assessments
Level 2 InterLearn risk management Certificate
Level 2 Certificate in Risk Management
Level 5 Mental Health Law DOLS, MCA LPS
Level 3 Safeguarding Children & Vulnerable Adults
Level 3 CPD HR & Marketing Recruitment and Retention
Level 3 BTEC Education & Training
Level 3 Diversity & Equality in the Workplace
Level 3 BIIAB Licensed Hospitality
Level 3 BII AQ Diploma in Licensed Retail
Level 2 & 3 Qualfi Food Safety