Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Steve Gormer

Billericay,Essex

Summary

I have experience leading multifunctional teams in a global marine lubricants business, driving organizational success and continuous improvement. My expertise in business functions and digital tools ensures effective leadership and high-impact project execution. I excel in change management, innovation, and efficiency. I lead by setting clear objectives, identifying critical enablers, and prioritizing work within teams. My strategic vision and roadmap consistently drive efficiency, reduce costs, and create value. I eliminate manual tasks by developing automated workflows and data tools, streamlining processes and generating additional revenue through order-to-cash improvements.

Overview

22
22
years of professional experience
5
5
years of post-secondary education

Work history

Manager Sales Support Global Marine

Chevron Marine Lubricants
London
01.2024 - Current
  • Lead support functions for Sales teams, including Inside Sales, Customer Service, Digital, Sales Operations, Marketing, and Customer and Material Master Data.
  • Develop strategies to enhance and manage margins, leading multiple projects aimed at generating additional revenue streams.
  • Supervised project timelines for timely completion.
  • Simplify and streamline workflows and business processes to increase efficiency, eliminating routine manual tasks through digital tools and automation.
  • Responsible for the digital roadmap strategy, driving innovation in the digital space for Global Marine.
  • Enhance customer experience with self-service options to reduce the cost to serve.
  • Delivered high-quality products to increase customer satisfaction.
  • Guide the business through customer segmentation and analysis, using data to make informed decisions and prioritize focus areas and new business opportunities.
  • Liaised with suppliers to ensure timely deliveries.

Digital Enablement Manager

Chevron Marine Lubricants
London
11.2019 - 12.2023
  • Digitalized Global Marine by creating the new e-commerce platform OnePort, managing the entire order-to-cash process.
  • Introduced Salesforce Service Cloud with case management and automated workflows, creating efficiencies and seamless processes.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Designed a "Single Pane of Glass" concept, integrating all Marine applications to support business units and enhance customer experience.
  • Developed automated invoicing, compliance vessel screening tools, and approval flows to improve cash flow and ensure compliance.
  • Created analytical tools to evaluate and optimize orders, recover transport costs, and manage margins at the transactional level.
  • Led performance reviews, identified areas for improvement.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Facilitated staff training, resulting in better customer service.

Customer Service & Operations Team Lead

Chevron Marine Lubricants
London
09.2014 - 10.2019
  • Supervised and supported customer service representatives to ensure high performance and productivity.
  • Handled complex customer inquiries and escalations, ensuring timely and effective resolution.
  • Tracked and analyzed KPIs, implementing strategies to improve team performance and customer service quality.
  • Identified areas for process improvement, collaborating with cross-functional teams to enhance service delivery.
  • Prepared and presented regular reports on team performance and customer service metrics to senior management.

Customer Service Representative

Chevron Marine Lubricants
London
11.2010 - 08.2014
  • Actively had Supervisor’s DOA when out of the office.
  • Led team meetings and implemented new processes to improve and standardize the business.
  • Managed customer portfolios for Belgium, Netherlands, Denmark, and the UK.
  • Liaised with customers and supply chain to coordinate international deliveries.
  • Entered marine lubricant orders into in-house Ewave and SAP systems

Business Service Assistant

Chevron Limited
London
01.2007 - 10.2010
  • Produced analytical work, graphs, tables, and maintained spreadsheets for the Crude Supply and Trading group.
  • Enter cargo data into Lotus Notes for the CSAT group, allowing traders to track the number of cargos in the market, crude volume, and dates, all of which impact pricing.
  • Managed administration of Bills of Lading and contractual documentation for aviation fuel customers.
  • Prepare contractual documents for location agreements and Fuel Supply Agreements, issuing them directly to aviation fuel customers.
  • Ensure aviation invoices are paid and purchase order numbers are current.

Transport planner

Sita UK
Barking
10.2003 - 10.2006
  • Plan daily tasks for 46 drivers and loaders.
  • Schedule work and collections.
  • Provide customer quotes.
  • Ensure task completion and update systems.
  • Liaise with customers about collection issues and handle complaints.
  • Check drivers' tachographs for legal compliance.
  • Organize staff and procure agency drivers as needed.

Education

GCSEs -

Eastbury Comprehensive School
Barking
09.1996 - 06.2001

Skills

    Leadership

    Sales Enablement

    Digital Strategy

    Order to Cash

    Process Efficiency

    Change Management

References

References available upon request.

Timeline

Manager Sales Support Global Marine

Chevron Marine Lubricants
01.2024 - Current

Digital Enablement Manager

Chevron Marine Lubricants
11.2019 - 12.2023

Customer Service & Operations Team Lead

Chevron Marine Lubricants
09.2014 - 10.2019

Customer Service Representative

Chevron Marine Lubricants
11.2010 - 08.2014

Business Service Assistant

Chevron Limited
01.2007 - 10.2010

Transport planner

Sita UK
10.2003 - 10.2006

GCSEs -

Eastbury Comprehensive School
09.1996 - 06.2001

Similar Profiles

Create profile
Steve Gormer