Steve Fox
Windlesham,Surrey
Summary
A dedicated professional with a proven track record of success in the current role over the past 12 months. Demonstrates exceptional calm under pressure, effective communication skills, and strong leadership abilities. Skilled in team building and resourcefulness, consistently delivering results through knowledgeable decision-making. Committed to leveraging these competencies to drive future career growth and contribute positively to organisational goals.
Overview
50
50
years of professional experience
Work history
TP to Lead COM Camberley DO
Royal Mail Delivery Office
Camberley, Surrey
2025.05 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Facilitate training sessions for long-standing and newly recruited posties, focusing on essential postal processes and customer interaction techniques.
COM
Royal Mail Group
Camberley, Surrey
2022.04 - 2025.04
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Established dedicated parcel routes to optimise daily parcel delivery for improved customer satisfaction.
Delivery Line manager
Royal Mail Group
Camberley, Surrey
2018.04 - 2022.03
- Managed daily operations to ensure smooth workflow and efficiency.
- Fulfilled company objectives by overseeing line management responsibilities.
- Resolved conflicts among team members, fostering a harmonious work environment.
Postperson with driving
Royal Mail Group
Goldsworth Park, Surrey
2016.09 - 2018.04
- Delivered parcels and letters for enhanced customer convenience.
- Maintained safe environment with adherence to health and safety regulations.
- Ensured timely delivery by sorting and organising mail accurately.
Bank Manager
Lloyds Banking Group
Various , London and the south
1976.10 - 2016.06
- Maintained high standards of service delivery by encouraging excellence among team members.
- Coordinated staff training programmes, promoted professional development within the team.
- Monitored daily transactions to ensure accuracy and prevent fraud.
- Provided expert financial advice to clients, fostered long-term relationships.
- Conducted risk assessments.
- Enhanced customer satisfaction by developing strong relationships and understanding individual needs.
- Mitigated potential risks through careful evaluation of loan applications.
- Managed daily branch operations and supervised team of banking staff.
- Coached and developed banking staff to consistently meet and exceed performance objectives.
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
- Drove a culture of high performance and continuous improvement by establishing clear, measurable KPI metrics across branch sales, service and operations.
- Built customer bases through cold calling and referral conversions.
- Opened customer accounts and provided smooth onboarding services.
- Advised customers on financial products to suit personalised needs.
- Managed and resolved customer complaints promptly, ensured higher client retention rates.
- Improved efficiency with innovative banking processes.
Education
O-Levels -
Isleworth Grammar School
Isleworth, HounslowSkills
- Calm under pressure
- Communication skills
- Team building
- Leadership
- Resourcefulness
- knowledgeable
- I have been doing the role succesfully for the last 12 months
Timeline
TP to Lead COM Camberley DO
Royal Mail Delivery Office
2025.05 - Current
COM
Royal Mail Group
2022.04 - 2025.04
Delivery Line manager
Royal Mail Group
2018.04 - 2022.03
Postperson with driving
Royal Mail Group
2016.09 - 2018.04
Bank Manager
Lloyds Banking Group
1976.10 - 2016.06
O-Levels -
Isleworth Grammar School