Summary
Overview
Work history
Education
Skills
Custom
Timeline
AdministrativeAssistant

Steve Flood

Kempston,Bedfordshire

Summary

A background in analysing pricing structures different software data systems, with skills to troubleshoot technical issues, collaborate with cross-functional teams, and enhance efficiency. Proven customer service expertise and experience in competitive sales environments. Ability to create and implement new working policies and procedures, successfully execute complex projects with a keen attention to detail. Currently working towards the PRINCE2 Practitioner qualification.

Overview

20
20
years of professional experience

Work history

EPoS and Commercial Executive

Tenpin Ltd
10.2021 - 07.2025
  • Provide Epos and commercial support to the business, updating, maintaining, managing all Security and Web Setup on relevant EPOS systems.
  • Support commercial requirements at sites having refurbishments, 3-month turnaround from engaging with suppliers, keeping open communication with all stakeholders throughout to meet each deadline before handing back to site on day of go live.
  • Supporting Exec board with all relevant requirements around suppliers and contracts.
  • Delivering and maintaining launches of major business initiatives on the Zonal EPoS System including Food Menus, Drink Menus, major promotional activity and weekly business requests, daily maintenance of Operational and Commercial support and requests.
  • Responsible for accurate planning and implementation of all EPoS data and EPoS Help Desk support calls across 58 Tenpin sites.
  • Building and testing of till screens for menu launches and promotions.
  • Providing Help Desk support to all sites by supporting tills, products, and pricing data by following internal processes and procedures to achieve delivery of accurate EPoS data within SLA's.
  • Maintain and build relationships with 3rd party, outsourced suppliers for all commercial requirements.
  • Fostered strong relationships with suppliers, ensured timely delivery of products.
  • Collaborated closely with the marketing team for coordinated advertising efforts.

Senior EPoS Analyst

Stonegate Pub Company
05.2015 - 09.2021
  • Maintenance, and repair of EPOS hardware and software, responsible for setting up new systems, conducting upgrades, and ensure overall functionality of EPOS systems.
  • Took over Leading Development Projects role before becoming a Senior Analyst, this involved working across of 10-12 sites at any one time being refurbished and invested in at costs of approx. £500k each. Involved fast turn arounds between sit closing and opening, working across various brands, and dealing with several stakeholders including, Finance, Engineers, and Site Managers to ensure tills were installed, with correct data ready for go live, ensuring timelines were met, and overseeing successful integration of EPOS systems.
  • Working on Price Surgery Projects that the business utilised when reacting to changes such as Government budget updates, purchasing costs and general site by site price changes that can require wholesale till and data changes to be made across hundreds of sites at a time.
  • Trained and built team webpages for Microsoft SharePoint.
  • Launched several new data projects across Slug & Lettuce, Walkabout, Late Night, and other Stonegate brands.
  • Lead contact for all CRMs on a weekly basis, involved working closely with Finance and Marketing departments.
  • Reviewed team members work to ensure highest quality of output.
  • Maintained utmost accuracy whilst handling sensitive data.
  • Monitored KPIs and tracked continuous progress to evaluate efficacy of business solutions.

Sales Executive

Churchill Contract Services
05.2014 - 12.2014
  • Supporting the Sales Director on all new bids and seeking new opportunities to add to the portfolio.
  • Growing relationships with existing clients to grow sales and to retain key accounts for the business.
  • Visiting new and existing clients, producing quotes, and negotiating contract agreements.

Contract Co-Ordinator

ONI PLC IT Infrastructure
03.2009 - 05.2014
  • Working in the contracts department, maintained detailed live records of customer equipment and service level agreements (SLA’s).
  • Preparing accurate information via SQL databases to present to customers in legal contracts. SLAs vary for each customer therefore data is required to be accurate allowing response teams and engineers clear visibility of what is covered, categories of maintenance cover and its validity.
  • Create new and existing contracts and update equipment and SLA changes. Liaise with customers and account managers to ensure contracts are agreed upon and finalised to match bespoke T&C’s.
  • Negotiating expired and soon to expire contracts up to £1,000 to retain maintenance cover and increase income in subsequent deals.
  • Design and implementation of new on-line tracking system to flag upcoming expired contracts.
  • Produce weekly reports for directors, sales, and accounts on the progress of renewed maintenance contracts. These reports were used as a KPI for sales teams and tracking of sales growth/decline. Handling projects delegated through sales and accounts to analyse customer accounts.
  • Purchasing of Cisco SMARTnet, obtaining quotes and raising PO’s up to £100,000k. Reviewing the performance metrics to measure maintenance orders across the business.
  • Collate and produce monthly reports for response, logistics, accounts, and sales departments. Track orders and invoices and assist with customer queries.
  • Assisting with the implementation of an updated version of internal HEAT (SQL) databases. Involved off site training courses and meetings with consultants to ensure that it system was fit for purpose.
  • Work closely with the TAC team leader and IT security manager to establish an improved database that is user friendly for different departments. Training of staff in using the new system.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Customer Service Executive

BPP Professional Education, Accountancy College
01.2007 - 12.2008
  • Advise individuals on what courses and qualification would best fit their career objectives. Knowledge of different ACCA and CIMA qualifications to assist students.
  • Sales skills were essential to ensure students were signed onto courses and that accounting firms were happy to send their staff to BPP.
  • Dealing with students and companies funding tuition for their staff. Trained on how to deal with queries and resolve complaints, communicating with customers, accounts teams and suppliers.
  • First point of contact at the centre, created and delivered induction programmes. Representative at education fairs to offer advice on courses and qualifications.
  • Maintaining and ordering of stock and coordinating students' course management.
  • Managing facilities at the centre, dealing with contractor’s and maintenance of the building.

Internal Sales Executive

Moorgate Merchant Paper Company
01.2006 - 12.2006
  • First point of contact for customers, processing orders via phone, e-mail and in person, liaising with warehouse staff, logistics and paper mills to meet orders by agreed dates to ensure correct materials and quantities were dispatched.

Education

BA (Hons) - Business Administration

University of Bedfordshire
Luton

Business Studies

Cardinal Newman VIth Form
Luton
06.2001

Skills

  • Database implementation
  • Business-To-Business sales
  • Microsoft office suite proficiency
  • Supply chain understanding
  • Data analytics understanding
  • Contract negotiation
  • Proactive business development
  • Knowledge of prince2 principles

Custom

  • Qualified fitness trainer
  • Enjoy staying fit
  • Taking part in park runs
  • Spending time with family

Timeline

EPoS and Commercial Executive

Tenpin Ltd
10.2021 - 07.2025

Senior EPoS Analyst

Stonegate Pub Company
05.2015 - 09.2021

Sales Executive

Churchill Contract Services
05.2014 - 12.2014

Contract Co-Ordinator

ONI PLC IT Infrastructure
03.2009 - 05.2014

Customer Service Executive

BPP Professional Education, Accountancy College
01.2007 - 12.2008

Internal Sales Executive

Moorgate Merchant Paper Company
01.2006 - 12.2006

BA (Hons) - Business Administration

University of Bedfordshire

Business Studies

Cardinal Newman VIth Form

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