Steve Cunningham

Work history

Vehicle Operative

Airport Parking & Hotels

Manchester, Greater Manchester

03.2023 - Current

Met daily requirements by interpreting and properly applying work instructions.
Parked and retrieved cars carefully, safely and in timely manner to prevent damage and avoid keeping customers waiting.
Recorded make, model and exact location of parked vehicles for easy retrieval.
Stored and tagged keys with identifying information for easy retrieval.
Counted valet cars and adjusted key boards to reflect current cars in garages.
Monitored and directed personal and commercial vehicles on properties.
Addressed guest queries and complaints and escalated complex issues to supervisors for action.
Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
Organised and filed paperwork regarding guests' vehicles and processed transactions.
Helped clients with finding vehicles in parking spots.
Established positive guest relationships through consistent delivery of excellent customer service.
Welcomed guests in professional manner and explained car retrieval procedures.
Verified guest token against information attached to key before returning keys or vehicles.
Aided visitors with special needs with alighting and accessing business premises.

Funeral Operative

Jonathan Alcock & Sons

Stockport, Cheshire

01.2023 - Current

Closed and secured caskets and led funeral corteges to churches and burial sites.
Picked up the deceased at private homes, hospitals and county morgues.
Conducted more than 100 funerals, visitations and memorial services over the course of 6 months.
Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.
Arranged transportation between sites for the remains, mourners, pallbearers and members of the clergy.
Facilitated smooth operations by overseeing transportation of caskets to churches and cemeteries.
Exercised discretion, patience and understanding to safeguard distraught customers.
Coordinated and monitored aspects of funeral services, facilitating successful outcomes.
Maintained good customer relationships by quickly resolving issues or complaints in a timely and professional manner.
Assisted pallbearers with casket transportation, carrying from service vehicles to final resting place prior to funeral service.
Upheld exceptional levels of cleanliness, with thorough maintenance, throughout the ceremonial vehicle fleet.
Maintained a professional appearance and excellent hygiene levels at all times, upholding company reputation.
Reported to head of operations, ascertaining daily requirements and ensuring operations ran smoothly to schedule.
Arranged floral tributes in service vehicles and at the church, delivering to family members upon conclusion of service.
Responded to client and guest enquiries and requests with empathy and understanding to maintain outstanding customer care.
Chauffeured family and loved ones safely and efficiently between preferred locations, providing continued compassion and care.
Acted as a pallbearer upon clients' request, treating casket, family members and guests with professionalism to ease distress.

Community Leader

Bridge Hall and Adswood

Stockport, Cheshire

01.1996 - Current

Coordinated operations to integrate and align with outside departments and official policies.
Liaised with local authorities to address concerns and build mutually-satisfactory solutions.
Supervised work of hundreds of volunteers to achieve objectives.
Drove positive change by establishing clear objectives aligned with applicable legislation and policies.
Prepared official reports and technical papers outlining operations, finances and organisational goals.
Represented organisation publicly at events, meetings and conferences.
Devised and optimised strategies for investigating and resolving serious complaints.

Joint Founding Partner

Active Communities Experiences

Stockport, Cheshire

09.2019 - 01.2023

Present data public speaking knowledge and understanding of community and social issues a non-judgemental and positive attitude creative thinking and problem-solving ability political, social and negotiating skills an understanding of how public sector bodies work compassion and the ability to empathise with people's life experiences fundraising: identifying and pursuing sources of funding language skills - making important connections with those you are supporting life experience, Active Communities Experiences (ACE) was founded to positively empower residents living in low socio-economic communities within Stockport and support individuals to improve personal health and mental wellbeing whilst rebuilding a sense of community
The initiative also helped to address growing community issues including post Covid isolation; anti-social behaviour; school readiness; childhood reading and encourage community collaboration and participation to improve the local environment
The programme identified community assets (notably primary schools/youth clubs/community centres/libraries/wild areas) and utilised them for the benefit of the entire community
Project sustainability was a primary objective both financially and operationally
Collaboration with government bodies and relevant local/regional/national groups was imperative to providing choice and service excellence
Funding was sourced through individual patrons, corporate sponsorship, grants and an affordable membership scheme which was match funded
Groups include child and youth sports coaching (including but not limited to football, gymnastics and netball), adult exercise and sports classes, parent/toddler groups, Holiday Activity and
Food schemes (HAF), community cafes, pensioner social groups, and youth clubs
For families in the borough with children with special education needs we introduced ACE
Superstars - sports classes with coaching tailored to individual needs
We have built a social media following of 2.7k, and have a match funded membership base of 300+
RESPONSIBILITIES
Actively engage communities to make sense of issues affecting their lives
Ensure that local people have their say
Set goals for improvement and respond to problems and needs through empowerment and active participation
Identify community skills/assets, issues and needs
Evaluate existing programmes
Build links with other groups and agencies
Help to raise public awareness on issues relevant to community
Prepare reports and policies
Raise and manage funds
Develop and implement strategies to address
Liaise with interested groups and individuals to set up new services
Mediate in matters of conflict
Recruit and train paid and voluntary staff
Plan, attend and coordinate meetings and events
Oversee the management of a limited budget
Encourage participation in activities
Develop an affordable membership scheme
Challenge inappropriate behaviour
COMMUNITY DEVELOPMENT PROFESSIONAL
Steve
Cunningham
Over 25 years involvement in community development work, including Community
Leadership, Community Liaison/Mediation, Youth Work, Sports Development, Advice work and Community Education
From community volunteering to sports coaching, growing the local football team from two senior teams to three senior teams and five junior teams - engaging young people on the estate and providing a sense of belonging, whilst making the team profitable and commercially viable to further expand activities
I regularly collaborate with the local primary school and various Stockport Council entities including
Stockport's Neighbourhood Inclusion Teams and Stockport Homes
I act as both an advocate for residents of Adswood and Bridgehall and as a mediator
I organise community events including football tournaments, charitable bike rides, Easter Eggs Hunts
Christmas Parades and Christmas gift/food give aways (over 4,000 selection boxes and 100
Christmas lunches) and have raise over £20,000 for charity.

Education Ambassador

Stockport County Community Trust

Stockport, Cheshire

01.2016 - 01.2019

Deliver engaging presentation to primary school children helping them to understand and adopt the good behaviours associated with elite sport including healthy eating, regular exercise, and the importance listening and trying your best
Hosting Q&A sessions with Stockport County Players, providing information about the club and competitions.
Improvised in front of live audiences to navigate unexpected situations.
Reacted to time cues to create desired visual, musical or comedic effect.
Memorised routines for professional performances.
Performed with energy and enthusiasm to fully engage audiences.
Employed techniques to build tension and excitement for dynamic shows.
Choreographed and rehearsed new material for fresh and original performances.
Developed fun, engaging learning experiences for children of varying ages.
Prepared relevant props and costumes ahead of performances.
Transfixed audiences using commanding stage presence.
Minimised hazards and risks when preparing staging areas.
Tailored performances to different audiences and locations.
Coordinated well-organised meet and greet activities.
Communicated safety rules to audiences to minimise risk.
Gave performances in front of crowds of up to 300.
Captivated audiences through interactive and showstopping performances.
Handled feedback well, incorporating suggestions to improve performances.

Postman

Royal Mail

01.2000 - 01.2018

Handled packages with care to maintain product integrity, reporting issues of damage through correct procedure.
Drove all delivery and collection vehicles safely and responsibly, representing Royal Mail brand with continued professionalism.
Provided faultless levels of customer service, building trusted relations for optimised brand reputation.
Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
Sorted mail between routes to maximise efficiency.
Collected payments using money order or automated teller machines.
Utilised geographic information systems to find exact locations of recipients.
Responded to customer enquiries and escalated complaints to management.
Executed environmental protection measures in dealing with mail.
Carried out thorough vehicle checks, aiding preventative maintenance for minimal service disruption.
Developed customer trust by providing traceability of mail through tracking numbers.
Distributed flyers and postcards to promote mailing services.
Used computerised tracking software to monitor delivery progress.
Submitted reports to supervisors regarding accidents or incidents during time of duty.
Participated in meetings with supervisors to discuss issues or concerns.
Reduced total time for daily delivery round by checking routes to avoid traffic.
Documented data regarding delivery times and routes for analyses by supervisors.
Collected mail from post boxes, post offices and business establishments.
Organised mail deliveries by priority and nearest location.
Secured customer signatures for deliveries using delivery management software.

Engineer

Carton Crafts

01.1995 - 01.1999

Various duties including running the laminator and other machinery; checking stock levels;officially auditing and reporting machine defaults.

Trainee Insurance Broker

Keywest Insurance

01.1991 - 01.1993

Client liaison and sales through telephone and face to face enquiries
Conductinginsurance quotations, general administrative duties and banking.

Apprentice Joiner

P Mangan Joiners & Builders

01.1990 - 01.1991

Summary

Overview

Work history

Vehicle Operative

Funeral Operative

Community Leader

Joint Founding Partner

Education Ambassador

Postman

Engineer

Trainee Insurance Broker

Apprentice Joiner

Education

FA Level 1 & 2Award in Football Coaching -

Level 1 & 2 in Coaching - undefined

LIAISON/ADVOACY/ - undefined

Child Protection in SportIntroduction to AdverseChildhood Experiences(ACES) and Early Trauma - undefined

Skills

Additional Information

Timeline

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