Steve Churches
Cheddar,Somerset
Summary
Accomplished professional with extensive expertise in account management and client success, business development, and sales strategy. Proven track record in P&L ownership and financial management, operational scaling, and leadership and people development. Adept at workforce planning, stakeholder engagement, contract negotiation, compliance, and governance. Committed to driving business growth through strategic initiatives and fostering a collaborative work environment.
Offering strong leadership and strategic thinking with background in team management and business development. Knowledgeable about driving growth, fostering innovation, and improving operational efficiency. Ready to use and develop skills in strategic planning, team leadership, and financial oversight in [Desired Position] role.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
Managing Director / Co-Founder
Alert Health 24 Ltd
12.2019 - 11.2025
- Founded and scaled the business to a £8.43m turnover as of FY ending September 2023.
- Expanded headcount to 23 employees, reflecting a 28% year-on-year growth trend.
- Grew total assets to ~£1.24m, maintaining strong working capital positions and net assets of £360k+.
- Built all commercial, compliance, and operational processes from the ground up.
- Secured key client relationships, negotiated major contracts, and delivered consistent revenue growth.
- Led recruitment, onboarding, and development of internal teams across operations, finance, and service delivery.
- Implemented scalable systems, performance metrics, and quality frameworks to support rapid expansion.
- Oversaw P&L, forecasting, financial planning, and risk management.
Southern Operations Manager
Newcross Healthcare Solutions
05.2018 - 09.2019
- Managed key healthcare accounts and built long-term relationships with NHS and private sector clients.
- Delivered growth across designated regions through proactive sales, service delivery excellence, and workforce planning.
- Led recruitment and deployment of nurses, HCAs, and support staff to meet complex client demands.
- Ensured compliance with CQC, safeguarding, and internal quality standards.
- Oversaw branch performance, revenue targets, and operational KPIs.
- Developed strategic proposals and tenders, contributing to major contract wins.
Regional Operations Manager
Newcross Healthcare Solutions
08.2013 - 05.2018
Business Centre Manager
Newcross Healthcare Solutions
06.2011 - 08.2013
Business Manager
Manpower UK
03.2009 - 06.2011
- Managed large client accounts, ensuring service delivery, fulfillment, and satisfaction.
- Drove business development across key commercial sectors, growing revenue and expanding client portfolios.
- Led recruitment activity for temporary, permanent, and contract placements.
- Analysed labour market trends, client demand, and supply chain capacity to optimise delivery.
- Coached and mentored consultants, supporting high performance and consistent achievement of targets.
- Negotiated pricing, contracts, and service agreements with new and existing clients.
Key Account Consultant/Recruitment Consultant
Manpower UK
02.2007 - 03.2009
Education
VCE - Business Studies
Kings of Wessex Community College
Cheddar 09.2000 - 07.2003
Skills
- Account management and client success
- Business development and sales strategy
- P&L ownership and financial management
- Operational scaling
- Leadership and people development
- Workforce planning
- Stakeholder engagement
- Contract negotiation
- Compliance and governance
Websites
Personal Interests
Family: Married to Rach; very family-centred., Community Leadership: Chairman of Cheddar Valley Junior Football Club, leading youth development and community participation., Cycling: Passionate cyclist — indoors on ROUVY and Zwift, plus overseas cycling trips to Majorca (3×) and Girona (1×)., Committed to personal fitness, outdoor activity, and endurance sport.
Accomplishments
- Built Alert Health 24 from start-up to £8.4m turnover within four years.
- Achieved 23-person workforce and significant asset growth.
- Led major regional accounts during roles at Newcross and Manpower.
- Delivered consistent revenue performance across multiple sectors.
- Recognised for strong client relationships and operational delivery.
Other Information
- Right to work: [Insert]
- Full UK driving licence
- References: Available on request
Affiliations
- Cycling, Walking, Football, Rugby, Cricket
Timeline
Managing Director / Co-Founder
Alert Health 24 Ltd
12.2019 - 11.2025
Southern Operations Manager
Newcross Healthcare Solutions
05.2018 - 09.2019
Regional Operations Manager
Newcross Healthcare Solutions
08.2013 - 05.2018
Business Centre Manager
Newcross Healthcare Solutions
06.2011 - 08.2013
Business Manager
Manpower UK
03.2009 - 06.2011
Key Account Consultant/Recruitment Consultant
Manpower UK
02.2007 - 03.2009
VCE - Business Studies
Kings of Wessex Community College
09.2000 - 07.2003