Stephy Mathew

• Define configuration specifications and business analysis requirements
• Collaborated with stakeholders to define project objectives and criteria.
• Participation in requirement analysis, Solution design, Process design.
• Proven experience in eliciting requirements and testing
• Experience in writing SQL queries
• Performed quality assurance.
• Own and develop relationship with partners, working with them to optimize and enhance the integration.
• Create process documentation/ workflows and self service guidance.
• Collection and documentation of business requirements for projects and different process improvements.
• Facilitate process workflow modelling in order to collaborate on process improvements, automation capabilities and clearly defined end to end use cases.
• supported planning of the delivery.
• Identify issues and risks.
• Participation in problem resolution with the development team.
• Track major incident management process within the various support and delivery team.
• Creation of test cases for different projects
• performed testing for different process.

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• Responsible for gathering business requirements and preparing FDS for AGCS US project.
• Identifying the root cause analysis of failure of BOT transactions.
• Conducting quality checks for all BOT's per process .
• Work on production issues as incidents .
• Tested, automated and whitelisted software to be used in secure environments.
• Met with quality assurance, developers and project managers to assess scope and sequence of project.
• Created detailed test cases for use on diverse projects.
• Updated and maintained project documentation for detailed recordkeeping.
• Testing BOT's for proper operation and freedom from defects.
• Participation in feasibility analysis program with different projects.
• Fixing bug in BOT's that are in production.

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Approached potential clients by using direct marketing mailings and phone contacts.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Investigated and processed claims swiftly to keep customers satisfied.
• Checked documentation for accuracy and validity on updated systems.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Modified, updated and processed existing policies.
• Processed and recorded new policies and claims.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Calculated adjustments, premiums and refunds.

• Reviewed new files to determine current status of injury claim and to develop plan of action.
• Utilized appropriate cost containment techniques to reduce overall claim costs.
• Followed up with customers on unresolved issues.
• Conducted full claim investigations and reported updates and legal actions.
• Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
• Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
• Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
• Processed and recorded new policies and claims.
• Reviewed outstanding requests and redirected workloads to complete projects on time.