Stephie Hastie
Summary
Reliable professional with over 16 years of experience in healthcare administration, customer service, and business management. Former director of a domiciliary care company, responsible for team leadership, service coordination, and regulatory compliance. Expertise in managing multiple priorities, maintaining accurate records, and effective communication with diverse stakeholders. Recognized for a calm demeanor, strong problem-solving skills, and a commitment to high service standards.
Overview
18
18
years of professional experience
Work History
Counter Assistant
Dinah’s
07.2024 - Current
- Provide friendly and efficient customer service in a busy retail environment
- Prepare hot and cold food while maintaining hygiene standards
- Process cash and card payments accurately
- Assist with stock rotation, ordering and shop opening/closing procedures
Care Coordinator
Amron Home Help
10.2023 - 07.2024
- Coordinated care services by liaising with families, social services and healthcare professionals
- Conducted client assessments and maintained up-to-date care plans
- Completed documentation audits and maintained accurate records
- Carried out staff supervision and spot checks to maintain service standards
- Monitored KPIs and participated in on-call duties
Front of House / Healthcare Assistant
Readsmoore Medical Practice
07.2023 - 10.2023
- Managed front desk operations and patient enquiries in a busy GP surgery
- Handled telephone calls and booked appointments using EMIS and DocMan
- Processed referrals and updated medical records
- Conducted health checks including blood pressure monitoring, ECGs and urine testing
Scheduler
Home Instead
12.2022 - 03.2023
- Managed staff rotas and scheduled care visits
- Monitored electronic call systems to ensure visits were completed
- Conducted audits of care records and medication charts
- Assisted with client assessments and care plan updates
Director
Homecare Northwest Ltd
11.2012 - 08.2022
- Established and managed a domiciliary care company from start-up
- Led recruitment, training and supervision of up to 50 staff
- Maintained CQC registration with a consistent “Good” rating
- Secured local authority tenders and oversaw service delivery
- Managed finances, payroll and scheduling systems
Senior Care Assistant
Genesis Care Home
01.2008 - 01.2012
Community Carer
HomecareUK
01.2012
Education
GCSEs - Bs - Es
Henbury High School
01-2006
Level 3 Management -
Level 2 & 3 Team Leadership -
Level 2 & 3 Health and Social Care -
Skills
- Team leadership and supervision
- Service organization and coordination
- Customer service and communication
- Administration and record-keeping
- Scheduling and rota management
- Problem solving and decision making
- Adaptability in fast-paced environments
- IT systems proficiency including EMIS, Docman, Webroster, Xero, and Microsoft Office
Timeline
Counter Assistant
Dinah’s
07.2024 - Current
Care Coordinator
Amron Home Help
10.2023 - 07.2024
Front of House / Healthcare Assistant
Readsmoore Medical Practice
07.2023 - 10.2023
Scheduler
Home Instead
12.2022 - 03.2023
Director
Homecare Northwest Ltd
11.2012 - 08.2022
Community Carer
HomecareUK
01.2012
Senior Care Assistant
Genesis Care Home
01.2008 - 01.2012
GCSEs - Bs - Es
Henbury High School