Stephen Wale Olomola

A dynamic and highly motivated Communications Manager, Communications Specialist, Customer Service Representative, and Public Relations Officer with years of experience engaging members of diverse communities, government agencies, and private organizations in strategic marketing ventures to develop cross-functional relationships that contribute to business growth and awareness-raising.

Proven abilities to promote mandates and services within the corporate and non-profit sectors through trend analysis and detailed research. Meticulously organized with the skillful capability to plan networking events flawlessly and build long-term relationships with stakeholders and community members.

Work independently with minimal oversight to prioritize tasks and meet tight deadlines in high-pressure environments. Adopt in gathering data and synthesizing large volumes of information into concise, informative reports. Constantly takes on responsibilities outside of job description to improve efficiency and complete projects well ahead of schedule and within budget.

• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Resolved product issue through consumer testing.
• Supervised team of 24 staff members.

• International Customer Service Association
• Nigerian Communications Commission (NCC)
• Advertising Practitioners Council of Nigeria (APCN).
• National Institute of Marketing of Nigeria (NIMN)
• Nigerian Institute of Public Relations (NIPR).
• Nigerian English Studies Association (NESA).
• Linguistics and Languages Association of Nigeria (LINALIN).
• The West African Linguistics Society (WALS)

An organized, results-oriented customer service advisor with 10+ years experience in challenging telephone customer support roles. Patient and resilient with a commitment to solving complaints at first point of contact. Completely dedicated to outstanding customer service and turning complaints into compliments. Seeking to continue creating superior customer experiences.

Sales Manager Certificate

One of my big interests has always been soccer. I played throughout  school, and in college when I studied abroad in Spain, my passion for  the sport was reawakened because of how enthusiastic the people around  me were. I still follow European teams and I play with a local rec team.  I even help arrange the schedule for the whole league including times  and locations. Last year, I coached my daughter’s soccer team for the  first time. They’re only four, but getting to pass on something I love  is so rewarding and there’s a lot of satisfaction in figuring out the  best way to teach each of the kids a new skill.

One of my big interests has always been soccer. I played throughout  school, and in college when I studied abroad in Spain, my passion for  the sport was reawakened because of how enthusiastic the people around  me were. I still follow European teams and I play with a local rec team.  I even help arrange the schedule for the whole league including times  and locations. Last year, I coached my daughter’s soccer team for the  first time. They’re only four, but getting to pass on something I love  is so rewarding and there’s a lot of satisfaction in figuring out the  best way to teach each of the kids a new skill.