Stephen thomas Mcadam

12 years of experience at Bestway in managing transport operations, logistics and customer service. Proven track record of delivering effective transport solutions within tight deadlines. Effective communicator with excellent problem- solving and organizational skills.

Core Skills :

• Route Planning
• Fleet Management
• Logistics Operations
• Customer Service
• Inventory Management
• Logistics Optimization
• Safety and Compliance
• Budgeting and Cost Control
• Strong Analytical and Problem- Solving Skills

Responsibilities :

• Managing fleet operations and drivers and monitoring performance of team members.
• Developing and implementing efficient routes and schedules to maximize transport efficiency.
• Monitoring compliance with safety and quality regulations.
• Managing customer service and handling customer complaints.
• Analyzing and recommending changes to improve operations.
• Developing and implementing new procedures for reduce cost and time optimization.
• Ensuring that transport, load and offload operations are carried out in a safe and secure manner.
• Managing drivers and picking staff to hit dead lines required each day.
• Analyzing transport performance data and implementing strategies to improve efficiency.
• Monitoring budget and costs, and identifying cost- saving opportunities.

• Implemented strategic plans to meet delivery deadlines consistently.
• Coordinated with warehouse teams to ensure seamless dispatch process.
• Created effective contingency plans, minimising delays due to unforeseen circumstances.
• Conducted regular vehicle inspections for uninterrupted delivery service.
• Upheld company standards by ensuring adherence to policies and procedures amongst team members.
• Collaborated with customer service team to resolve delivery-related complaints swiftly.
• Optimised routes using advanced logistics software, resulting in faster deliveries and fuel efficiency.
• Managed unexpected situations professionally, maintaining customer satisfaction despite challenges faced during delivery process.

• Ensured safety by regular vehicle inspections and maintenance.
• Maintained vehicle cleanliness for a professional appearance.
• Loaded and unloaded vehicles safely, preventing injuries or accidents.
• Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
• Improved client satisfaction by delivering promptly and accurately.
• Completed end-to-end deliveries by reaching assigned customers on time.