Stephen Paul Scott
Crook
Summary
Relationship-Focused Professional experienced in building and nurturing client partnerships. Delivered business growth through strategic thinking, innovative solutions, and effective negotiation management. Committed to fostering customer satisfaction that drives repeat business and referrals.
Overview
39
39
years of professional experience
Work History
Partner
P S Property Services
Pilar de la Horadada , Spain
03.2021 - 06.2025
- First point of contact with all enquiries, arranged appointments to inspect properties and put tailor made quotes together to match clients' requirements.
- Onsite at all times not only completing work but making sure everything was carried out to specification quoted.
- Handled all money transactions and ensured debt collection at contract completion.
- Completed monthly company accounts and collaborated with accountant to ensure accuracy for Spanish Hacienda.
- Keep customers updated throughout jobs with updates on progress and photographs.
- Promoted company across social media platforms, enhancing online presence and engagement.
- Enhanced brand visibility through active promotion across various channels.
- Sourced materials and coordinated with client to establish project timelines.
Retired
Early retirement
Pinar de Campoverde, Spain
11.2018 - 02.2021
Sales account manager
Enterprise Flexi Rent
Shrewsbury , Shropshire
06.2016 - 12.2018
- Actively prospect potential clients and arrange productive meetings to fact find and gather information to build fantastic customer rapport.
- Build packages to suit individual requirements and deliver this at board level to win business.
- Maintained regular contact with clients through a structured follow-up system to strengthen relationships.
- Increased brand awareness within my division, enhancing customer experience to differentiate from competitors.
- Promoted a culture of integrity, prioritising long-term relationships over short-term gains.
- Conducted market research, aiding strategic decision-making process.
- Enhanced brand visibility through active participation in industry events.
- Established a comprehensive customer base from initial outreach efforts.
- Work to deadlines and deliver results above target.
Branch manager
Enterprise Rental
Darlington , Teeside
12.2010 - 06.2016
- Achieved record for days earned by consistently exceeding targets.
- Deliver customer satisfaction above area averages at Darlington, which has stood for many years.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Provided excellent customer service, securing client loyalty.
- Actively lead from front with excess protection and upgrade sales.
- Prospect to open new accounts to increase business.
- Managed recruitment process, selecting top candidates to enhance team capability.
- Fostered enjoyable work environment in branches, coaching team to exceed performance goals.
Various Motor trade positions DP
Various Motor trade, Toyota, Volvo, Ford and Peugeot
Bridlington , North Yorkshire
03.1986 - 04.2010
- Managed Sales Team at Toyota for 9 years, building strong relationships and securing multiple awards.
- Maintained market share of 16% with Toyota, significantly exceeding national average of 4%.
- Achieved distinction as first individual at Volvo UK to complete Masterclass programme with 98% score.
- Achieved multiple awards for exceptional performance in various projects.
- Successfully delivered on tasks within tight deadlines.
- Acquired and applied new skills in daily tasks, enhancing overall team performance.
- Executed daily duties with accuracy and efficiency, contributing to overall operational success.
Education
GCSEs - Maths English
Raincliffe school
Scarborough , North Yorkshire 1981
Skills
- Business development
- Market research
- Digital marketing
- CRM software
- Revenue growth
- Budget management
- P&L analysis
- Negotiation skills
- Contract negotiation
- Knowledge of regulatory standards
- Risk assessment capabilities
- Trade law awareness
- Strategic alliances
- Leadership excellence
- Staff training
- Investment portfolio handling
Hobbies
Married for 16 years and I like nothing more than spending time on country walks and holidays with our 3 dogs.
Plenty of grandchildren was another reason that we returned, as we enjoy their company.
I'm am a football fan and follow Newcastle United.
DIY
Carp and Catfish Fisherman
Timeline
Partner
P S Property Services
03.2021 - 06.2025
Retired
Early retirement
11.2018 - 02.2021
Sales account manager
Enterprise Flexi Rent
06.2016 - 12.2018
Branch manager
Enterprise Rental
12.2010 - 06.2016
Various Motor trade positions DP
Various Motor trade, Toyota, Volvo, Ford and Peugeot
03.1986 - 04.2010
GCSEs - Maths English
Raincliffe school